AV Technician

Job Description

NetImpact Strategies has an opportunity for an AV Technician supporting a federal customer’s enterprise IT Service Desk and End User Support Services program. This role provides professional audio/visual (A/V) technical support for meetings, events, and conferences across federal facilities, ensuring reliable setup, configuration, operation, and breakdown of multimedia equipment. The AV Technician supports live, hybrid, and virtual events, troubleshoots technical issues in real time, and ensures seamless delivery of audio and visual services in alignment with established service standards and performance expectations; this position is onsite in Washington, DC.

Responsibilities

• Provide on-demand A/V support services for meetings, conferences, and special events.
• Set up, configure, test, operate, and break down A/V equipment including monitors, projection systems, microphones (wired and wireless), speakers, video conferencing systems, and presentation laptops.
• Ensure proper connectivity, audio levels, video output, and network configuration prior to event start times.
• Provide live operational support during events, including sound management, presentation switching, and real-time troubleshooting.
• Support hybrid and virtual meeting platforms approved within the federal environment.
• Transport A/V equipment between event locations and ensure proper storage and inventory tracking.
• Maintain and document A/V service requests within the designated ITSM platform (e.g., ServiceNow).
• Coordinate event requirements, schedules, and setup timelines with event stakeholders.
• Perform routine inspections of A/V equipment to ensure operational readiness and functionality.
• Troubleshoot and resolve technical issues quickly to minimize event disruption.
• Support major public-facing or high-visibility events requiring advanced logistical planning and execution.
• Follow all federal facility security procedures, safety standards, and equipment handling protocols.

Qualifications

Required Qualifications

• High school diploma or equivalent required; Associate degree in Audio/Visual Technology, Information Technology, or related field preferred.
• Minimum of 2 years of experience providing A/V technical support in a corporate, government, or large event environment.
• Experience setting up and operating microphones, speakers, large displays, projection systems, and video conferencing equipment.
• Familiarity with hybrid meeting platforms (e.g., Microsoft Teams, Zoom, or similar enterprise platforms).
• Strong troubleshooting skills with the ability to diagnose and resolve audio and visual issues under time-sensitive conditions.
• Experience documenting service requests using a ticketing system (e.g., ServiceNow).
• Ability to lift and transport A/V equipment as required.
• Strong customer service and communication skills.
• Ability to obtain and maintain a federal contractor fitness determination (background investigation and continuous vetting).

Preferred Qualifications

• Experience supporting high-visibility executive or public-facing events.
• ITIL v4 Foundation certification or familiarity with IT Service Management principles.
• Experience supporting A/V services in a federal government environment.
• Familiarity with basic networking concepts related to conferencing systems.
• Strong organizational and logistics coordination skills.

Location Requirement

• Position is onsite in Washington, DC.
• May provide support at additional federal facilities including Fort Meade, MD; Culpeper, VA; and Williamsburg, VA.
• Occasional travel may be required for major events outside the National Capital Region.
• Work schedule may include early mornings, evenings, or weekends depending on event requirements.

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

Responsibilities

Required Qualifications
- High school diploma or equivalent required; Associate degree in Audio/Visual Technology, Information Technology, or related field preferred.
- Minimum of 2 years of experience providing A/V technical support in a corporate, government, or large event environment.
- Experience setting up and operating microphones, speakers, large displays, projection systems, and video conferencing equipment.
- Familiarity with hybrid meeting platforms (e.g., Microsoft Teams, Zoom, or similar enterprise platforms).
- Strong troubleshooting skills with the ability to diagnose and resolve audio and visual issues under time-sensitive conditions.
- Experience documenting service requests using a ticketing system (e.g., ServiceNow).
- Ability to lift and transport A/V equipment as required.
- Strong customer service and communication skills.
- Ability to obtain and maintain a federal contractor fitness determination (background investigation and continuous vetting).
Preferred Qualifications
- Experience supporting high-visibility executive or public-facing events.
- ITIL v4 Foundation certification or familiarity with IT Service Management principles.
- Experience supporting A/V services in a federal government environment.
- Familiarity with basic networking concepts related to conferencing systems.
- Strong organizational and logistics coordination skills.
Location Requirement
- Position is onsite in Washington, DC.
- May provide support at additional federal facilities including Fort Meade, MD; Culpeper, VA; and Williamsburg, VA.
- Occasional travel may be required for major events outside the National Capital Region.
- Work schedule may include early mornings, evenings, or weekends depending on event requirements.