Product Support Engineer

pylon-labs· Support
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📍 -📍 San FranciscoFullTime💰 USD 100K–150K/yr

About this role

At Pylon, we're building the future of B2B Post Sales.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.

About the role

This is unique opportunity to work on standing up the support function at a customer support company!

You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do

  • Answer customer questions about the product, spanning a wide range of topics

  • Write and update knowledge base content including troubleshooting guides, feature explainers, and more.

  • Dogfood Pylon's suite of support products, give feedback, and influence roadmap

  • Work closely with product and engineering to fix bugs and troubleshoot issues

  • Help develop a scalable support process

  • Tinker with new processes, new features, and ✨AI

Requirements

  • Located in (or will relocate to) San Francisco and excited about working in-person

  • Comfortable regularly interacting with customers over chat and video

  • An interest in tinkering with the product

  • 1-8 years of experience

  • Technical background and appetite is a big plus.

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90+ and growing!

Frequently Asked Questions

What is the salary for the Product Support Engineer role at pylon-labs?
The listed salary for this Product Support Engineer position at pylon-labs is USD 100K–150K/yr. This is an FullTime role.
Where is the Product Support Engineer position at pylon-labs located?
This Product Support Engineer role at pylon-labs is based in -, San Francisco. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Engineer role at pylon-labs full-time or part-time?
This is listed as a FullTime position. It is posted as a Product Support Engineer role in the Support department at pylon-labs.
Which team or department does the Product Support Engineer at pylon-labs belong to?
This Product Support Engineer position is part of the Support department at pylon-labs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Engineer position at pylon-labs?
Click the "Apply Now" button on this page. You will be redirected to pylon-labs's official application portal hosted on ashby where you can submit your application directly.
When was the Product Support Engineer job at pylon-labs posted?
This Product Support Engineer position at pylon-labs was posted on Sep 26, 2025. Apply as soon as possible — early applications are often reviewed first.
Product Support Engineer
pylon-labs · 💰 USD 100K–150K/yr
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You'll be redirected to pylon-labs's official application page on Ashby ATS.