Desktop Supervisor (On-site)

Overview

We are seeking to fill the role of Desktop Support Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Supervise and lead a team of desktop support technicians, providing guidance and support to ensure efficient workflow and high-quality service. • Oversee day-to-day operations of the desktop support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals. • Ensure timely and effective resolution of technical issues reported by end-users, prioritizing tasks based on urgency and impact. • Develop and implement standard operating procedures and best practices for desktop support services. • Provide hands-on support for complex or escalated technical issues, working closely with other IT teams to resolve problems. • Stay current with industry trends and work with parent company maintain compliance. • Maintain an up-to-date inventory of desktop equipment and software licenses, ensuring compliance with company policies and procedures. • Be the on-site point of contact for all issues or esclations. • Train and mentor desktop support technicians, fostering a collaborative and supportive team environment. • All other duties as assigned. 

Qualifications

Required Skills and Qualifications • High School Diploma or equivalent. • 5+ years of experience in desktop support or a similar IT role. • 2+ years in a supervisory or leadership position. • Strong technical knowledge of desktop operating systems, hardware, software, and peripherals. • Excellent problem-solving skills and the ability to troubleshoot complex technical issue. • Ability to lead and motivate a team, fostering a positive and productive work environment • Excellent written and verbal communication skills. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Experience with desktop management tools and remote support software. 

Desired Skills and Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field. • CompTIA A+ and/or Microsoft Certified Desktop Support Technician certification. • Strong organizational and multitasking abilities. • Analytical and strategic thinking skills.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $85,800 - $160,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. 

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Responsibilities

• Supervise and lead a team of desktop support technicians, providing guidance and support to ensure efficient workflow and high-quality service.
• Oversee day-to-day operations of the desktop support team, including task assignment, performance monitoring, and resource management.
• Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
• Ensure timely and effective resolution of technical issues reported by end-users, prioritizing tasks based on urgency and impact.
• Develop and implement standard operating procedures and best practices for desktop support services.
• Provide hands-on support for complex or escalated technical issues, working closely with other IT teams to resolve problems.
• Stay current with industry trends and work with parent company maintain compliance.
• Maintain an up-to-date inventory of desktop equipment and software licenses, ensuring compliance with company policies and procedures.
• Be the on-site point of contact for all issues or esclations.
• Train and mentor desktop support technicians, fostering a collaborative and supportive team environment.
• All other duties as assigned.