IT Support Engineer - Tier 2

What's the role about?

IT Support Engineer - Tier 2

Full time, Permanent

Salary: up to £40,000 per annum + annual company bonus

Working: Monday to Friday, 35 hours per week

Location: Farringdon, London EC1R (On-site) 

Onboarding:  Initial training at Winnersh HQ, Berkshire RG41 (Travel Expenses/Accommodation paid)

As an IT Support Engineer at Smollan, you will be the backbone of our Farringdon office’s technical operations. This isn't just about closing tickets; it’s about providing high-touch service, identifying trends to prevent future issues, and acting as a technical escalation point within our Helpdesk team. You’ll have the autonomy to work solo on projects while remaining a vital part of a collaborative national team.

What You'll Be Doing

• Service Excellence: Manage the full lifecycle of IT tickets, ensuring all issues are resolved or escalated within SLAs while keeping users updated.

• Technical Support: Install, maintain, and troubleshoot hardware (PCs, Laptops, Printers) and software environments.

• Infrastructure & MDM: Use Microsoft Intune for device deployment and manage Active Directory (On-prem & Azure) environments.

• Process Improvement: Identify recurring technical "pain points" and recommend procedural changes or documentation updates to provide long-term solutions.

• Connectivity: Support and maintain LAN/WAN (TCP/IP) networking to ensure zero downtime for the team.

What You Will Bring 

• Technical Stack: Deep knowledge of Windows 11, Microsoft 365/Azure, and Apple MacBooks.

• Mobile Device Management: Hands-on experience with Intune for deploying laptops and mobile devices.

• Customer First Mindset: The ability to communicate complex technical issues to non-technical users of all seniority levels.

• Problem Solving: A sharp, analytical mind that looks for "root causes" rather than just "quick fixes."

• Networking: A solid grasp of LAN/WAN and TCP/IP configurations.

• Bonus Points: Experience working within an ITIL framework

• Familiarity with Google Workspace administration.

What We'll Offer You

• Competitive salary + annual company bonus

• 24 days annual leave + bank holidays (increasing 1 day per year up to 29 days)

• Benefits include: Pension (4%), Medicash, Life Assurance, Electric Vehicle Scheme, GymFlex, WeCare ERP, Perkbox, Taste Card.

• Ongoing support to enable you to fulfil your role to the best of your potential.

• Opportunity to work in a dynamic and innovative environment.

• Career growth and development opportunities.

• Supportive and inclusive company culture.

Ready to Apply?

If you have the passion and the technical "know-how" to drive our IT estate forward, apply today! 

Note: We move fast. Applications are reviewed on a rolling basis, and we may close this vacancy early.

More about us...

Smollan is a full-service retail solutions partner with over 90 years of heritage, helping brands win at the point of purchase. Operating across 61 countries, we are trusted by over 500 global and local brands and employ more than 90,000 people. Our purpose is to create growth and transform lives by connecting people to products and possibilities.

We deliver intelligent, end-to-end retail execution and experiences across the physical and digital landscape, directed by data and powered by technology and people. Our capabilities include Sales & Merchandising, Activations & Experiences, and Data & Technology. Smollan grows brands by growing people, creating value for clients and impact for consumers every day.