Senior Clinic Manager - General Internal Medicine

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Due to our continued growth to provide health care to the Columbus area we are currently expanding our leadership team and seeking a Senior Clinic Manager.

Responsibilities

What will you do?

As a Senior Clinic Manager at OSU Physicians, you will have an opportunity to lead operations, positively impact patient care and build your clinical team with the support of senior leaders. Independently provides overall administrative direction and coordination of clinic(s) while serving as liaison with all levels of administration, physicians, patients and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems. 

• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses. 
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll. 
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
• Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations.
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
• Oversees all registration, scheduling and building/managing provider template functions to maximize clinic outcomes in collaboration/coordination with the Corporate Central Access team.

Qualifications

What are we looking for in our next new hire?

• A Bachelor’s degree or an equivalent combination of education and relevant experience. 
• 2 years of direct managerial or supervision experience, preferably in a clinical setting.
• Strong interpersonal, organizational, communication, leadership and customer service skills. 
• Demonstrate a high level of professional integrity and interpersonal skills to handle sensitive and confidential situations. 
• Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy. 
• Strong organizational, communication, leadership and patient experience skills. Ability to work independently in a fast-paced, dynamic environment.
• Proficient in word processing and spreadsheet software. 
• Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Joint Commission, customer service, and knowledge regarding the clinical operations and needs of a medical facility.

Pay Range