Scag Customer Service Supervisor

Overview

Reporting to the Manager of Customer Service, the Scag Customer Service Supervisor primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing and successfully managing their team.  

Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account information
• Understand the unique aspects of your customer account
• Act as a liaison between external customer and other areas of the Metalcraft/Scag organization
• Ensure customer documents are handled and process accurately, in a timely and efficient manner
• Work with manufacturing team to ensure customer expectations are achieved
• Monitor and track customer delivery performance ratings
• Monitor and maintain customer web based programs
• Respond to customer phone calls, e-mail and faxes in a timely and professional manner
• Other duties as assigned

Qualifications

• Exceptional people skills in working with external customers and internal customers
• Strong team player
• Solid focus on customer expectations and needs
• Basic understanding of materials planning and inventory concepts
• Good understanding of manufacturing processes
• Creative thinking skills
• Exceptional oral and written communication skills
• Experience in customer relations
• Associate degree with a business emphasis
• A minimum of 5 years of work experience in Customer Service
• SAP knowledge helpful
• Basic knowledge of word and excel

Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

PM17

Job Expectations

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands

Physical Activity:

Activity

N/A

Occasionally

Frequently

Regularly

Average lbs.

Lift/Carry

25 lbs routinely, 55 lbs occasionally

Push/Pull

25 lbs routinely, 55 lbs occasionally

Reach Overhead

Comments:       

Climb

Squat/Bend/Kneel

Sit

Stand

Walk/Move About

Occasional:  1-2 hrs/shift, frequently 2-5 hrs/shift, regularly 5-8 hrs/shift

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The most significant duties have been included in this description.  Other duties may be assigned as necessary.  The organization reserves the right to modify this job description as needed to accurately reflect the duties assigned and modify duties as needed without editing the job description in its entirety.