Desk Side Support Engineer
nscglobal· Resourcing
About this role
Overview
NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.
To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.
Role Overview
This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
Responsibilities
- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies, procedures and processes that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service delivery.
- Ability to juggle time and resources to meet or exceed expectations
Qualifications
Sound knowledge of:
- Advanced knowledge in Computer Hardware
- Advanced knowledge in Common Software applications
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- Microsoft Office & Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
Awareness of:
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components
IT qualifications may include:
- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification
Language:
- English (written and verbal) and Local language.
Frequently Asked Questions
Is the salary disclosed for the Desk Side Support Engineer position at nscglobal?
The salary for this Desk Side Support Engineer role at nscglobal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desk Side Support Engineer position at nscglobal located?
This Desk Side Support Engineer role at nscglobal is based in Madrid, ES. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Desk Side Support Engineer role at nscglobal full-time or part-time?
This is listed as a OTHER position. It is posted as a Desk Side Support Engineer role in the Resourcing department at nscglobal.
Which team or department does the Desk Side Support Engineer at nscglobal belong to?
This Desk Side Support Engineer position is part of the Resourcing department at nscglobal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Desk Side Support Engineer position at nscglobal?
Click the "Apply Now" button on this page. You will be redirected to nscglobal's official application portal hosted on icims where you can submit your application directly.
When was the Desk Side Support Engineer job at nscglobal posted?
This Desk Side Support Engineer position at nscglobal was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Desk Side Support Engineer
nscglobal
You'll be redirected to nscglobal's official application page on icims.