Desk Side Support Engineer
nscglobal· Resourcing
About this role
Overview
Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Qualifications
Professional knowledge and qualifications required:
- A 4-year degree in Computer Science, Engineering, or related discipline; (MBO ICT 4 level)
- 3+ years technical support experience in a computer-related area
- Ticket handling tools/cross team troubleshooting
- Strong verbal communication skills, including the ability to document operations procedures
- Strong customer service skills and the ability to deal all types of customer service requests
- Good analytical, communication, problem solving, and organizational skills
- Ability to effectively interact with a diverse user base
- Highly organized, result oriented, self-motivated and proactive
- Knowledge of basic computer hardware.
- Experience with desktop operating systems including Microsoft
- Good understanding of the organization's goals and objectives.
- Exceptional interpersonal skills, listening, and questioning skills.
- Strong documentation skills.
- MCSA Windows 10 / 11
- Knowledge of InTunes
- Active directory
- Network essentials
- Driver's license and own car to visit off-site locations (Leverkusen, Düren)
- German / English speaking writing
Preferred Certifications
Frequently Asked Questions
Is the salary disclosed for the Desk Side Support Engineer position at nscglobal?
The salary for this Desk Side Support Engineer role at nscglobal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desk Side Support Engineer position at nscglobal located?
This Desk Side Support Engineer role at nscglobal is based in Köln, DE. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Desk Side Support Engineer role at nscglobal full-time or part-time?
This is listed as a OTHER position. It is posted as a Desk Side Support Engineer role in the Resourcing department at nscglobal.
Which team or department does the Desk Side Support Engineer at nscglobal belong to?
This Desk Side Support Engineer position is part of the Resourcing department at nscglobal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Desk Side Support Engineer position at nscglobal?
Click the "Apply Now" button on this page. You will be redirected to nscglobal's official application portal hosted on icims where you can submit your application directly.
When was the Desk Side Support Engineer job at nscglobal posted?
This Desk Side Support Engineer position at nscglobal was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Desk Side Support Engineer
nscglobal
You'll be redirected to nscglobal's official application page on icims.