IT SITE SUPPORT SPECIALIST

Overview

IT SITE SUPPORT SPECIALIST

Location: Coudersport or St. Marys, PA, US

Duration: 6 month project based role

Role overview

We are seeking a hands-on IT Support Specialist to support the hardware deployment portion of a company-wide ERP implementation. This role will be responsible for configuring, deploying, and supporting end-user hardware across multiple facilities. The position requires extensive travel and onsite work, strong troubleshooting skills, and a willingness to work in industrial or warehouse environments.

Responsibilities

Key Responsibilities

• Configure, deploy, and support end‑user computing devices, including desktop and laptop systems used for ERP activities.
• Install, configure, and validate peripheral devices such as printers, scanners, and other hardware required to support ERP processes.
• Physically deploy, position, and connect hardware across all facility areas, including production floors, warehouses, and office environments.
• Provide onsite end‑user support during ERP go‑live and hypercare periods, ensuring smooth adoption and minimal operational disruption.
• Troubleshoot and resolve hardware, peripheral, and basic network connectivity issues to maintain system availability for ERP users.
• Collaborate closely with ERP project teams, site leaders, and IT staff to ensure hardware readiness, alignment with cutover timelines, and successful deployment outcomes.
• Create and maintain documentation, including hardware configuration records, site layout maps, and detailed deployment procedures.
• Support ongoing hardware lifecycle activities, including refreshes, replacements, and resolution of hardware‑related issues throughout the ERP implementation.
• Deliver high‑quality customer service, ensuring user needs are addressed promptly and business operations experience minimal disruption during hardware deployments.

Qualifications

Requirements

• 2–3 years of experience in IT support, site support, or a similar technical role.
• Strong hands‑on troubleshooting skills, with the ability to diagnose and resolve hardware, software, and basic network issues.
• Experience providing onsite technical support, particularly in environments where rapid issue resolution is critical.
• Ability to work independently, including in remote or lightly supervised locations.
• Strong customer service mindset, with the ability to support end‑users professionally and effectively.
• Excellent communication skills, both verbal and written, for assisting non‑technical users.
• Preferred: Bachelor’s degree in Information Technology, Computer Science, or a related field (not mandatory).
• Advantageous certifications, such as ITIL or equivalent, demonstrating best‑practice IT service management knowledge.
• Ability to prioritize and manage multiple tasks in a dynamic operational environment.
• Strong problem‑solving abilities and a proactive approach to resolving technical issues.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Key Responsibilities
- Configure, deploy, and support end‑user computing devices, including desktop and laptop systems used for ERP activities.
- Install, configure, and validate peripheral devices such as printers, scanners, and other hardware required to support ERP processes.
- Physically deploy, position, and connect hardware across all facility areas, including production floors, warehouses, and office environments.
- Provide onsite end‑user support during ERP go‑live and hypercare periods, ensuring smooth adoption and minimal operational disruption.
- Troubleshoot and resolve hardware, peripheral, and basic network connectivity issues to maintain system availability for ERP users.
- Collaborate closely with ERP project teams, site leaders, and IT staff to ensure hardware readiness, alignment with cutover timelines, and successful deployment outcomes.
- Create and maintain documentation, including hardware configuration records, site layout maps, and detailed deployment procedures.
- Support ongoing hardware lifecycle activities, including refreshes, replacements, and resolution of hardware‑related issues throughout the ERP implementation.
- Deliver high‑quality customer service, ensuring user needs are addressed promptly and business operations experience minimal disruption during hardware deployments.