Guest Service Call Center Representative-PT

lowesfoods· Customer Service/Support
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📍 Winston Salem, NC, USPART TIME

About this role

Overview

As a Guest Services Representative at our corporate office, you’ll join a dynamic team that provides extraordinary service to Lowes Foods’ guests and hosts. You’ll be on the front lines, with the opportunity to be a “life-saver” for our guests. You’ll gain valuable career experience through the use of several key pieces of technology, supporting our eCommerce channel – the fastest-growing part of our business – and most importantly, gain experience with the core aspects of personalized guest service.

 

In your work with Lowes Foods stores along with several of our internal departments (including eCommerce, Marketing, and Operations), you’ll build rewarding relationships and gain valuable experience and insight into several parts of our business.

 

The ideal candidate will be a “people person” who works well in a collaborative, fun, and fast-paced setting and is comfortable working with guests to provide answers, solutions, and listen to their feedback.

Responsibilities

  • Support the growth of our eCommerce business through order management and online/chat support
  • Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to help improve our overall guest experience
  • Analyze and develop creative solutions based on guest feedback
  • Assist field personnel with troubleshooting and solutions that include technology systems, marketing programs, promotions and more
  • Work with store hosts and internal resources to facilitate guest satisfaction

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    Qualifications

  • Proven strong guest service orientation and skills.
  • Excellent oral and written communication skills. Ability to articulately relate to guests via telephone.
  • Proven ability to follow policies, accept internal controls and supervision and work within the given rules.
  • Proficient with personal computers, Microsoft Word and Excel programs.
  • Ability to maintain confidentiality at all times.
  • Good analytic and critical thinking skills necessary.
  • Proven ability to handle pressure and maintain a pleasant and courteous manner. Must be courteous and professional at all times.
  • Ability to multi-task with ease, think clearly, be objective in decision making, team player and get along with others in a fast-paced environment.
  • Ability to sit, use a PC, and interact via telephone and e-mail for long periods of time required. Also, ability to infrequently lift 25 lbs., if necessary.
  • Bilingual fluency is preferred.
  • Must be able to work flexible shifts including evening and weekends.

    • #LI-JW1

     

    Frequently Asked Questions

    Is the salary disclosed for the Guest Service Call Center Representative-PT position at lowesfoods?
    The salary for this Guest Service Call Center Representative-PT role at lowesfoods is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Guest Service Call Center Representative-PT position at lowesfoods located?
    This Guest Service Call Center Representative-PT role at lowesfoods is based in Winston Salem, NC, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Guest Service Call Center Representative-PT role at lowesfoods full-time or part-time?
    This is listed as a PART TIME position. It is posted as a Guest Service Call Center Representative-PT role in the Customer Service/Support department at lowesfoods.
    Which team or department does the Guest Service Call Center Representative-PT at lowesfoods belong to?
    This Guest Service Call Center Representative-PT position is part of the Customer Service/Support department at lowesfoods. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Guest Service Call Center Representative-PT position at lowesfoods?
    Click the "Apply Now" button on this page. You will be redirected to lowesfoods's official application portal hosted on icims where you can submit your application directly.
    When was the Guest Service Call Center Representative-PT job at lowesfoods posted?
    This Guest Service Call Center Representative-PT position at lowesfoods was posted on Apr 7, 2026. Apply as soon as possible — early applications are often reviewed first.
    Guest Service Call Center Representative-PT
    lowesfoods
    Apply for this role ↗

    You'll be redirected to lowesfoods's official application page on icims.