Digital Operations Services Engineer

Overview

We are seeking a highly skilled and motivated Digital Operations Services Engineer to support and enhance the daily reliability, performance, and evolution of our global enterprise IT environment. Supporting a workforce of 1,500+ employees across multiple Northeast states, this role plays a critical part in ensuring seamless infrastructure stability, end-user support, and operational resilience. 

As an individual contributor, you will be responsible for hands-on system administration, endpoint management, monitoring, incident resolution, and continuous improvement initiatives. You will partner closely with technical teams and business stakeholders to deliver high-quality IT services, strengthen digital maturity, and support the company's growth, compliance, and innovation goals.

Pay Range: $35.00 to $37.00 per hour, based on experience

Responsibilities

IT Infrastructure & System Operations 

• Support day‑to‑day enterprise IT operations to ensure availability, performance, and security of systems and services. 

• Perform system administration tasks, including patching, configuration, updates, backup execution, and infrastructure monitoring. 

• Support hardware, software, network, endpoint, and mobile device environments. 

Customer Experience & User Engagement 

• Champion a Customer‑First Mindset: Deliver responsive, empathetic, and effective support that consistently meets or exceeds user expectations. 

• User Education & Enablement: Contribute to creating and maintaining training materials, onboarding resources, knowledge base articles, and self‑service tools that empower users. 

Incident & Problem Management 

• Troubleshoot and resolve incidents efficiently; participate in root‑cause analysis and problem‑management activities. 

• Serve as a technical escalation point for complex support issues. 

Collaboration & Continuous Improvement 

• Support data center operations, automation efforts, system modernization projects, and technology improvements. 

• Assist in ensuring compliance with security, privacy, and regulatory frameworks. 

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). 

• 5+ years of experience in IT infrastructure, systems administration, or operations roles. 

• Strong knowledge of enterprise systems, networking concepts, endpoint management tools, and IT service management (ITSM) processes. 

• Demonstrated experience diagnosing complex technical issues across infrastructure and software environments. 

• Excellent verbal and written communication skills with the ability to work collaboratively across teams. 

• Familiarity with compliance standards (e.g., ISO 27001) and service performance metrics. 

• Understanding of hybrid infrastructure models, virtualization, and cloud-based technologies. 

• Strong analytical and troubleshooting skills with a proactive mindset. 

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Why Join Milton CAT? 

• Collaborative, supportive, and growth-minded culture. 

• Exposure to leading-edge technologies and large-scale, high-impact IT operations. 

• Opportunities for professional development and career advancement. 

• Comprehensive benefits and competitive compensation. 

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.