Service Dispatcher

Overview

Milton CAT is looking to hire a Service Dispatcher who is a highly driven trajectory candidate who is looking to run their own team within a few years.  If you are a strong leader who is operationally efficient, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you.

Milton CAT is looking to invest in and develop the right individual with the goal of developing our next Service Supervisor as well as launching your career path within Milton CAT.  You will go through extensive training covering “who we are at Milton CAT”, our service operations, our internal systems and departments as well as the industry as a whole.

Salary Range: $70,000 – $75,000 annually

Responsibilities

• Answer calls from customers seeking service or quotes.
• Confirm/schedule work with customer and dispatch technicians
• Schedule, route and assign work to technicians
• Track progress, status and completion of work to confirm timely delivery of service
• Open, update and close work orders
• Pass on leads to other departments and engage with Credit Dept
• Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
• Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.

Qualifications

• Strong knowledge of service department 0perations, dispatching experience a strong plus
• Highly process/metrics driven, has run or been part of a highly efficient service department
• Solid communication and negotiation skills (with employees, customers and vendors)
• Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
• Strong problem-solving skills and detail oriented with a high level of accuracy.
• Highly driven, sense of urgency, strong customer service orientation, does not punch a clock

Minimum Educational Requirements

Bachelor’s degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor’s degree.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.