Call Center Agent

nvisioncenters· Administrative/Clerical
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📍 Aliso Viejo, CA, USFULL TIME

About this role

Overview

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors’ #1 Choice®.  

We are seeking a Call Center Agent to join our team! 

 This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation as well as the handling of all other call types with empathy and a patient centric focus.

This is an on-site position in Aliso Viejo, CA.  

Responsibilities

  • Answer telephone promptly in a polite and professional manner and exceed patient satisfaction. 
  • Able to answer questions succinctly and professionally and evaluate when to escalate.  
  • Ensure patients are booked for consultation during their first call to NVISION.  
  • Presents in a professional and educated manner to all customers, patients, and Dr.'s  that call in.  
  • Place outbound calls timely and with enthusiasm to assist  
  • Research and resolve issues to ensure patient retention and satisfaction.  
  • Use sound judgment and empathy in handling calls, especially with upset patients.  
  • Schedule appointments correctly – servicing multiple centers.  
  • Maintains knowledge of company products and customer service processes  
  • Ability to handle a Call Center environment: work quickly and multi-task.  

Qualifications

  • 2+ years of experience in high volume call center preferred but willing to train the right person 
  • Ophthalmology experience would be helpful but not required.  
  • Bilingual is a plus (English/Spanish)  

 #NVisionClinic

Min

USD $20.00/Hr.

Max

USD $24.00/Hr.

Frequently Asked Questions

Is the salary disclosed for the Call Center Agent position at nvisioncenters?
The salary for this Call Center Agent role at nvisioncenters is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at nvisioncenters located?
This Call Center Agent role at nvisioncenters is based in Aliso Viejo, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Agent role at nvisioncenters full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Agent role in the Administrative/Clerical department at nvisioncenters.
Which team or department does the Call Center Agent at nvisioncenters belong to?
This Call Center Agent position is part of the Administrative/Clerical department at nvisioncenters. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at nvisioncenters?
Click the "Apply Now" button on this page. You will be redirected to nvisioncenters's official application portal hosted on icims where you can submit your application directly.
When was the Call Center Agent job at nvisioncenters posted?
This Call Center Agent position at nvisioncenters was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
nvisioncenters
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