Call Center Agent

nvisioncenters· Administrative/Clerical
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📍 Seguin, TX, USFULL TIME

About this role

Overview

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

 

This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations of our callers and our multiple center locations. This role will ensure company success by raising conversion rates from initial phone call to consultation. The ideal candidate will have a background in Ophthalmology and will be able to support calls oriented towards Ophthalmology.

 

This is an onsite position in Seguin, TX.

Responsibilities

  • Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
  • Able to answer questions related to Ophthalmology and evaluate when to escalate up.
  • Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
  • Places outbound telephone calls.
  • Researches and resolves issues to ensure patient retention and satisfaction.
  • Directs calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager.
  • Schedule appointments correctly – servicing multiple centers.
  • Maintains knowledge of company products and customer service processes
  • Ability to handle a Call Center environment: work quickly and multi-task.

Qualifications

  • 2+ years experience in high volume call center preferred but willing to train the right person
  • Ophthalmology experience preferred
  • Associates degree and/or other comparable degrees a plus
  • Bilingual is a plus (English/Spanish)

Min

USD $18.50/Hr.

Max

Frequently Asked Questions

Is the salary disclosed for the Call Center Agent position at nvisioncenters?
The salary for this Call Center Agent role at nvisioncenters is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at nvisioncenters located?
This Call Center Agent role at nvisioncenters is based in Seguin, TX, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Agent role at nvisioncenters full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Agent role in the Administrative/Clerical department at nvisioncenters.
Which team or department does the Call Center Agent at nvisioncenters belong to?
This Call Center Agent position is part of the Administrative/Clerical department at nvisioncenters. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at nvisioncenters?
Click the "Apply Now" button on this page. You will be redirected to nvisioncenters's official application portal hosted on icims where you can submit your application directly.
When was the Call Center Agent job at nvisioncenters posted?
This Call Center Agent position at nvisioncenters was posted on May 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
nvisioncenters
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