Patient Counselor

nvisioncenters· Administrative/Clerical
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📍 Murrieta, CA, USFULL TIME

About this role

Overview

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

 

Responsibilities

This Patient Counselor is primarily responsible for educating Ophthalmology patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.

    •  Delivers high customer satisfaction (always friendly and helpful).
    • Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.
    • Through thorough education, overcomes obstacles to scheduling surgical procedures
    • Achieves company set key performance indicators such as average sales price, upgrade and conversion percentage.
    • Consistently meet sales quota (incentive compensation plan based on achieving key targets).
    • Performs diagnostic tests necessary for LASIK patients.
    • Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
    • Educates patients on preoperative and post-operative eye drops and medications
    • Responds to all calls, emails, and inquiries in a timely manner

Qualifications

  • 2+ years of experience in patient counseling and/or sales, preferably in Ophthalmology or surgical practice

    Prior experience in hospitality, retail, or customer service is also a great fit

    High School Diploma or equivalent

    Ability to deliver an exceptional patient experience

Min

USD $20.00/Hr.

Max

USD $25.00/Yr.

Frequently Asked Questions

Is the salary disclosed for the Patient Counselor position at nvisioncenters?
The salary for this Patient Counselor role at nvisioncenters is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Counselor position at nvisioncenters located?
This Patient Counselor role at nvisioncenters is based in Murrieta, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Counselor role at nvisioncenters full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Patient Counselor role in the Administrative/Clerical department at nvisioncenters.
Which team or department does the Patient Counselor at nvisioncenters belong to?
This Patient Counselor position is part of the Administrative/Clerical department at nvisioncenters. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Counselor position at nvisioncenters?
Click the "Apply Now" button on this page. You will be redirected to nvisioncenters's official application portal hosted on icims where you can submit your application directly.
When was the Patient Counselor job at nvisioncenters posted?
This Patient Counselor position at nvisioncenters was posted on May 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Counselor
nvisioncenters
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