Technical Support Coordinator (Part-Time)

Overview

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service.  We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

Our Entry-Level, Technical Support Coordinator provides technical assistance to internal NLU clients, helping them troubleshoot and resolve various technical issues. In this role you will further support technology services by maintaining support request logs and updating IT related documentation.  

Essential Responsibilities

• Provides users with quick resolutions to technical issues having to do with desktops, Laptops, Printer, account access, wired and wireless network troubleshooting, and classroom technology.
• Assist in preparing and updating IT-related documentation, such as manuals or user guides.
• Maintain logs of support requests, resolutions, and IT activities.
• Install and update software applications on desktops, laptops, and servers.

Qualifications

• Associates degree or High School Diploma /GED
• 1 year of relevant experience
• Understanding of operating systems, hardware, and computer troubleshooting.
• Willingness to learn and adapt to new technologies and procedures
• Ability to work independently and as part of a team
• Time Management: Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
• Solving Projects: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Customer Focus: Demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued.  We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Compensation and Benefits

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU part-time staff are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, and Paid Time Off. Additional information regarding part-time staff benefits can be found here.

The salary range of the grade for this position is $18.14 to $24.29 per hour (typical workweek for this part-time position is 20-29 hours).  Compensation decisions are dependent upon the facts and circumstances of each position and candidate.  Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity.

Application Instructions

Please include the following along with your application:

• Resume (Required)
• Cover Letter (Optional)
• Current NLU employees please also submit an Internal Posting Form