Customer Service Representative

mountainhomeservices
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📍 Layton, UT, USFULL TIME

About this role

Overview

Mountain Home Services is seeking a Customer Service Representative (CSR) to join our team! Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.

 

What's In It For Me?

  • Market Value Compensation ($18-$20/hr DOE)
  • PTO and Holiday Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

Qualifications

Do I Have What It Takes?

  • High School Diploma or GED preferred
  • 1+year customer service experience
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
  • Must be able to work evenings and weekends when needed

 

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

 

#MHSLI

#LI-BG1

Responsibilities

What Will I Do?

  • Successfully handle high volume inbound customer service calls
  • Making/handling high volume of outbound calls
  • Respond to e-mail inquiries
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at mountainhomeservices?
The salary for this Customer Service Representative role at mountainhomeservices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at mountainhomeservices located?
This Customer Service Representative role at mountainhomeservices is based in Layton, UT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at mountainhomeservices full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role at mountainhomeservices.
How do I apply for the Customer Service Representative position at mountainhomeservices?
Click the "Apply Now" button on this page. You will be redirected to mountainhomeservices's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative job at mountainhomeservices posted?
This Customer Service Representative position at mountainhomeservices was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
mountainhomeservices
Apply for this role ↗

You'll be redirected to mountainhomeservices's official application page on icims.