Call Center Team Lead, Member Services - Archimedes SPBM
navitus· Archimedes
About this role
Company
ArchimedesAbout Us
Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.Pay Range
USD $0.00 - USD $0.00 /Yr.STAR Bonus % (At Risk Maximum)
0.00 - IneligibleWork Schedule Description (e.g. M-F 8am to 5pm)
Our Core Business Hours / Hybrid 3 DaysOverview
The Call Center Team Lead will assist the Call Center Supervisor in managing the performance of the call center to meet established SLA's in addition to assisting with both Inbound and Outbound calls. A deep understanding of Archimedes’ culture and mission is vital to the success of this position.
Responsibilities
Essential Duties and Responsibilities (include but are not limited to):
- Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
- A Key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience.
- Assists in the training and coaching of call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy.
- Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service.
- Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data.
- Ticket Management
Qualifications
Education, Experience, Skills:
- 3+ years call center experience preferable
- 1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
- 1+ years of prior Team Lead or management experience in a call center environment
- Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
- Ability to develop and interpret standard call center management metrics
Location : Address
5250 Virginia Way Ste 300Location : City
BrentwoodLocation : State/Province
TNLocation : Postal Code
37027Location : Country
USFrequently Asked Questions
Is the salary disclosed for the Call Center Team Lead, Member Services - Archimedes SPBM position at navitus?
The salary for this Call Center Team Lead, Member Services - Archimedes SPBM role at navitus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Team Lead, Member Services - Archimedes SPBM position at navitus located?
This Call Center Team Lead, Member Services - Archimedes SPBM role at navitus is based in Brentwood, TN, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Team Lead, Member Services - Archimedes SPBM role at navitus full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Team Lead, Member Services - Archimedes SPBM role in the Archimedes department at navitus.
Which team or department does the Call Center Team Lead, Member Services - Archimedes SPBM at navitus belong to?
This Call Center Team Lead, Member Services - Archimedes SPBM position is part of the Archimedes department at navitus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Team Lead, Member Services - Archimedes SPBM position at navitus?
Click the "Apply Now" button on this page. You will be redirected to navitus's official application portal hosted on icims where you can submit your application directly.
When was the Call Center Team Lead, Member Services - Archimedes SPBM job at navitus posted?
This Call Center Team Lead, Member Services - Archimedes SPBM position at navitus was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Team Lead, Member Services - Archimedes SPBM
navitus
You'll be redirected to navitus's official application page on icims.