Patient Relations Representative, Duluth

northside· Patient Relations
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📍 Duluth, GA, USPART TIME

About this role

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors.  Serves as the initial representative for the organization during the grievance process and identifies options for resolution.  Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs.  Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.  The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. 

Qualifications

REQUIRED

  •  High School diploma or equivalent education (GED) or post-secondary education
  • Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
  • Ability to type a minimum of 30 words per minute

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    Work Hours:

    8:00AM - 4:30PM

    Weekend Requirements:

    Yes

    On-Call Requirements:

    No

    Frequently Asked Questions

    Is the salary disclosed for the Patient Relations Representative, Duluth position at northside?
    The salary for this Patient Relations Representative, Duluth role at northside is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Patient Relations Representative, Duluth position at northside located?
    This Patient Relations Representative, Duluth role at northside is based in Duluth, GA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Patient Relations Representative, Duluth role at northside full-time or part-time?
    This is listed as a PART TIME position. It is posted as a Patient Relations Representative, Duluth role in the Patient Relations department at northside.
    Which team or department does the Patient Relations Representative, Duluth at northside belong to?
    This Patient Relations Representative, Duluth position is part of the Patient Relations department at northside. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Patient Relations Representative, Duluth position at northside?
    Click the "Apply Now" button on this page. You will be redirected to northside's official application portal hosted on icims where you can submit your application directly.
    When was the Patient Relations Representative, Duluth job at northside posted?
    This Patient Relations Representative, Duluth position at northside was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
    Patient Relations Representative, Duluth
    northside
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    You'll be redirected to northside's official application page on icims.