Patient Relations Representative, Forsyth

northside· Patient Relations
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📍 Cumming, GA, USOTHER

About this role

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors.  Serves as the initial representative for the organization during the grievance process and identifies options for resolution.  Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs.  Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.  The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. 

 

 

Qualifications

REQUIRED

 

  • High School diploma or equivalent education (GED) or post-secondary education
  • Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
  • Ability to type a minimum of 30 words per minute

    •  

     PREFERRED

     

  • Associates, Bachelors or Master’s Degree in Social Science, Business Administration, Health Administration, Education or related field
  • Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
  • Functional knowledge of patient registration, electronic health record and other patient information software/applications
  • Bilingual (Spanish preferred)
  • Strong interpersonal, organizational, and customer service skills
  • Excellent written and oral communication skills
  • Strong problem-solving skills and ability to work independently

    • Work Hours:

    Varies (8 Hour shifts)

    Weekend Requirements:

    Yes- Rotating Basis

    On-Call Requirements:

    No

    Frequently Asked Questions

    Is the salary disclosed for the Patient Relations Representative, Forsyth position at northside?
    The salary for this Patient Relations Representative, Forsyth role at northside is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Patient Relations Representative, Forsyth position at northside located?
    This Patient Relations Representative, Forsyth role at northside is based in Cumming, GA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Patient Relations Representative, Forsyth role at northside full-time or part-time?
    This is listed as a OTHER position. It is posted as a Patient Relations Representative, Forsyth role in the Patient Relations department at northside.
    Which team or department does the Patient Relations Representative, Forsyth at northside belong to?
    This Patient Relations Representative, Forsyth position is part of the Patient Relations department at northside. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Patient Relations Representative, Forsyth position at northside?
    Click the "Apply Now" button on this page. You will be redirected to northside's official application portal hosted on icims where you can submit your application directly.
    When was the Patient Relations Representative, Forsyth job at northside posted?
    This Patient Relations Representative, Forsyth position at northside was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
    Patient Relations Representative, Forsyth
    northside
    Apply for this role ↗

    You'll be redirected to northside's official application page on icims.