Telephone Operator
commonspirit
OTHER
Telephone Operator
commonspirit· Communications
About this role
Where You’ll Work
Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.
One Community. One Mission. One California
Job Summary and Responsibilities
As a Telephone Operator, you will be a central figure in our communications hub, serving as the first point of contact for callers and guests alike, ensuring all inquiries are handled with efficiency, professionalism, and warmth. Every day, you will expertly manage a high volume of incoming calls, efficiently directing them to the appropriate individuals or departments, and meticulously relaying messages with accuracy and clarity. To be successful in this role, you will combine excellent verbal communication skills, a professional and courteous telephone manner, and exceptional organizational abilities to navigate a busy switchboard effectively.
- Operate a telephone console.
- Greet every caller with professionalism and with Hospital and operator's name. Make prompt and courteous replies to incoming calls. Give general information and direction to callers by phone.
- Determine, through inquiry, the proper extension with which the call is to be connected and make the proper connection.
- Route and receive messages. Page and relay messages using pagers and public address systems and portable pagers.
- Monitor current patient roster and computer terminal. Maintain updated list of phone numbers as required.
- Monitor fire alarm panel.
Job Requirements
Required
- Two (2) years of recent experience with a telephone console system, preferably in a hospital environment
Preferred
- High School Graduate or GED
- Demonstrated both written and verbal communication skills
Frequently Asked Questions
Is the salary disclosed for the Telephone Operator position at commonspirit?
The salary for this Telephone Operator role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Telephone Operator role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Telephone Operator role in the Communications department at commonspirit.
Which team or department does the Telephone Operator at commonspirit belong to?
This Telephone Operator position is part of the Communications department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Telephone Operator position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Telephone Operator job at commonspirit posted?
This Telephone Operator position at commonspirit was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Telephone Operator
commonspirit
You'll be redirected to commonspirit's official application page on icims.