Customer Service Representative

primehealthcare· Service
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📍 Ontario, CA, USFULL TIME

About this role

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Responsibilities

The Customer Service Representative serves as a primary point of contact for members and providers, handling incoming calls with professionalism and delivering exceptional customer service aimed at achieving first call resolution. This role is crucial in assisting callers by guiding them through the health plan, clarifying authorization requirements, providing updates regarding the status of referrals and assisting with other duties as needed. This position requires proficiency in utilizing multiple communication channels, a strong attention to detail, and meticulous documentation to ensure accurate and efficient service delivery.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

 

Required qualifications:

 

  • Effective 01/01/2022 High School Graduate or GED required
  • Customer Service experience in a fast-paced office setting
  • Ability to handle a high call volume in a professional and courteous manner
  • Working knowledge of self-funded medical plans and/or Managed Care plans
  • Computer literate in Microsoft Office Windows

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    Pay Transparency

    Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $24.62. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

    Employment Status

    Full Time

    Shift

    Days

    Equal Employment Opportunity

    Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

     

    Privacy Notice

    Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

     

    Frequently Asked Questions

    Is the salary disclosed for the Customer Service Representative position at primehealthcare?
    The salary for this Customer Service Representative role at primehealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Customer Service Representative position at primehealthcare located?
    This Customer Service Representative role at primehealthcare is based in Ontario, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Customer Service Representative role at primehealthcare full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Service department at primehealthcare.
    Which team or department does the Customer Service Representative at primehealthcare belong to?
    This Customer Service Representative position is part of the Service department at primehealthcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Customer Service Representative position at primehealthcare?
    Click the "Apply Now" button on this page. You will be redirected to primehealthcare's official application portal hosted on icims where you can submit your application directly.
    When was the Customer Service Representative job at primehealthcare posted?
    This Customer Service Representative position at primehealthcare was posted on May 15, 2026. Apply as soon as possible — early applications are often reviewed first.
    Customer Service Representative
    primehealthcare
    Apply for this role ↗

    You'll be redirected to primehealthcare's official application page on icims.