Onboarding Specialist
plslogistics· Sales
About this role
Overview
- Handle inbound/outbound calls to customers
- Understand customer's demands and establish a relationship of trust.
- Provide sales assistance and help members with their accounts
- Provide prospective members with sales information about our services
- Provide help with new signups, cancellations, re-activations, and general account maintenance
- Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone
- Being available on an 8-hour shift, from 8 am to 6 pm.
- Represent the company at trade shows whenever necessary. Travel will be involved.
Responsibilities
- Maintain a good communication flow
- Accurately register interactions with customers, so proper follow-up can be established
- Monitor the status of the problems, while providing regular updates to customers
- Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity.
- Make sure that all tickets are logged into the system correctly.
- Be a company and brand advocate, being able to advertise the benefits and qualities of the platform.
Qualifications
- 2 years of sales/customer service experience
- Excellent verbal and written communication skills
- Ability to build client relationships and retain members wishing to cancel
- Computer proficiency
- Punctuality
- Good typing skills – typing at the same time as listening to the call is essential.
- Desire to solve problems.
- Negotiation skills are desirable.
- Experience working with phones or in a call center environment is highly desirable
- Previous experience working in the trucking field is an asset
- Previous experience working in a tech company is an asset
Frequently Asked Questions
Is the salary disclosed for the Onboarding Specialist position at plslogistics?
The salary for this Onboarding Specialist role at plslogistics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Onboarding Specialist position at plslogistics located?
This Onboarding Specialist role at plslogistics is based in HN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Onboarding Specialist role at plslogistics full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Onboarding Specialist role in the Sales department at plslogistics.
Which team or department does the Onboarding Specialist at plslogistics belong to?
This Onboarding Specialist position is part of the Sales department at plslogistics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Onboarding Specialist position at plslogistics?
Click the "Apply Now" button on this page. You will be redirected to plslogistics's official application portal hosted on icims where you can submit your application directly.
When was the Onboarding Specialist job at plslogistics posted?
This Onboarding Specialist position at plslogistics was posted on Jan 10, 2025. Apply as soon as possible — early applications are often reviewed first.
Onboarding Specialist
plslogistics
You'll be redirected to plslogistics's official application page on icims.