Director - Patient Access

Overview

Experience the advantages of real career change!

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. 

Responsibilities

Responsible for implementing and supporting the strategic vision for assigned hospital-based Patient Access Services (PAS) functions. Providing direction for administrative, financial and managerial functions relative to PAS operations. Functional areas that could report to this position include hospital-based Patient Access Services (Registration, Arrival, and Financial Counseling), Scheduling, Pre-Registration and Pre-Certification departments, plus other tangential functions as assigned. The incumbent serves as the leader of PAS for the assigned Piedmont Hospital to internal and external organizations, including government agencies, payer organizations, external auditors, and business partners.

What you will do

• Lead assigned PAS functions including Registration and Financial Counseling and other functional areas reporting into the local PAS organization.
• Participates with the development and leads the hospital-based implementation of efficient and effective operational policies, processes, tools, and educational materials within all functional areas that report to PAS.
• Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourage creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance. Encourage and supports employee decision-making within their scope of responsibilities.
• Accountable for KPIs for assigned Patient Access operations. Responsible for measurement and reporting of ongoing financial and operational performance. Ensure the implementation of action plans where performance is not meeting expectations. Recognize areas of excellence.
• Communicate and address issues that may be impeding performance, including technology or processes effectively and proactively.
• Ensure PAS employees comply with established policies, processes, and quality assurance programs.
• Work positively with CFO or other Hospital leadership to ensure that needs/concerns/requests in relation to Patient Access processes are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
• Build strong relationships and facilitate productive communication between key revenue cycle stakeholders, including peer leaders of revenue cycle services and core support departments (e.g., human resources, business support services, finance).
• Participates in and, where appropriate, leads cross functional revenue cycle projects.
• Completes any duties and special assignments as requested.
• Comply with all federal, state, and regulatory compliance.
• Coordinate with Patient Access Services Regional Director (s) and other functions as appropriate to reduce Patient Access denials across the system.

Qualifications

• Bachelor’s Degree from a recognized college or university Required
• Master’s degree from a recognized college or university in Health Care Administration or Business Administration Preferred

• 7 years of Revenue Cycle experience to include five (5) years of leadership experience in Patient Access-related functions (Pre-Registration, Financial Clearance, Financial Counseling Arrival and Registration, and Authorization/Referral/Precert Management) within a progressive healthcare environment Required and
• Leader or member of a revenue cycle transformation effort where key functions were reviewed for standardization and centralization Required and
• Previous experience using or implementing EPIC Required

• None Required
• Certification with Healthcare Financial Management Association Preferred or
• Certified Revenue Cycle Representative Preferred

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