Digital & Equipment Management Solutions Coordinator

Overview

Quinn Company, your local Caterpillar store, is hiring a Digital & Equipment Management Solutions Coordinator in Riverside, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Digital & Equipment Management Solutions (EMS) Coordinator supports and coordinates activities within the Equipment Management Solutions program. This position serves as a key internal resource responsible for the effective deployment, activation, billing, and ongoing support of EMS and related digital technologies across Quinn Company. The role requires close collaboration with internal teams, customers, and vendors to ensure accuracy, consistency, and reliability of digital asset data.

Wages

The starting wage will depend on experience and education. $21.30- $26.01

Responsibilities

Essential duties and responsibilities include the following.  Other duties may be assigned.

• Support Equipment Management Solutions (EMS) operations across the organization.

• Coordinate and schedule Product Link installations with Service Departments.

• Register, deregister, and maintain Product Link hardware and installation records.

• Support eCommerce and VisionLink registrations using the Caterpillar Customer Admin Tool.

• Provide internal, vendor, and customer support related to EMS and other digital tools.

• Ensure customer access to equipment assets and information is accurate and consistent across all digital platforms.

• Create, manage, and maintain VisionLink user accounts, including access credentials.

• Resolve Caterpillar Customer ID conflicts in coordination with other Caterpillar dealers.

• Represent Quinn Company professionally while reinforcing company values and Caterpillar standards.

• Comply with all company safety policies and procedures at all times.

• Maintain flexibility to support business-related travel and overtime, as required.

Qualifications

• High school diploma or equivalent required.

• Two-year college degree or certificate (AA or AS) preferred; or

• Minimum of three (3) years of related industry or technical experience.

Quinn is an Equal Opportunity Employer M / F / V / DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

Responsibilities

Essential duties and responsibilities include the following.  Other duties may be assigned.
 
• Support Equipment Management Solutions (EMS) operations across the organization.
• Coordinate and schedule Product Link installations with Service Departments.
• Register, deregister, and maintain Product Link hardware and installation records.
• Support eCommerce and VisionLink registrations using the Caterpillar Customer Admin Tool.
• Provide internal, vendor, and customer support related to EMS and other digital tools.
• Ensure customer access to equipment assets and information is accurate and consistent across all digital platforms.
• Create, manage, and maintain VisionLink user accounts, including access credentials.
• Resolve Caterpillar Customer ID conflicts in coordination with other Caterpillar dealers.
• Represent Quinn Company professionally while reinforcing company values and Caterpillar standards.
• Comply with all company safety policies and procedures at all times.
• Maintain flexibility to support business-related travel and overtime, as required.