Fire & Ice Server

Overview

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

The Oasis Hotel & Convention Center is a property structured upon our core values:

Passion- Passionate about who we are and what we do

Respect- Mutual respect and appreciation for our associates and guests

Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities

Our Fire & Ice Servers provide a memorable dining experience to our guests. Our servers are dedicated to making our guest feel welcome, comfortable, important and relaxed.

Responsibilities:

• Greets guests in a friendly and professional manner
• Prepares tables by laying napkins and utensils making sure the condiments are refilled preforming all other preparation tasks.
• Responsible for table bookings and directing our guest to their tables in the absence of the host (ess)
• Stays updated on current menu options, specialties and menu deviations, knowing if the kitchen staff is running out of items, etc.
• Has full and complete knowledge of the restaurant menu, ingredients, preparation methods and garnishes for all dishes.
• Responsible for presenting menus, suggesting dishes, assisting in drink selections, informing customers about food preparation details, and communicating specific customer needs to the back of the house.
• Provides  a memorable dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses all while providing extreme guest service.
• Properly open and pour wine at the tableside.
• Obtains revenues, issuing receipts, accepting payments, and returning change.
• Preforms basic cleaning tasks as needed or directed by the Restaurant Manager. Keeps work area clean and tidy at all times.
• Assists with special events as needed
• Setup and service of private dining rooms
• Communicates products and services available at the hotel and convention center

Qualifications

Requirements:

• Previous serving experience required.
• Basic knowledge of fine dining and a strong knowledge of wines/beverages
• Bartending experience beneficial
• Excellent communication, guest service and time management skills
• Knowledge of the hotel industry beneficial
• Will work a varied schedule to include days, nights and weekends

Physical Requirements:

• This position requires constant standing and walking. Must be able to lift and carry 60lbs. Pulling and pushing is minimal. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. 

Working Environment

• Indoor working conditions in fast paced environment.