Night Customer Service Associate

primeinc· Operations
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📍 Springfield, MO, USOTHER

About this role

Overview

 

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent service customer service, solve problems and provide solutions to the customer. 

Responsibilities

 

Essential Duties and Responsibilities include the following:

  • Track freight for customers as requested.
  • Create customer reports and update throughout the shift.
  • Answer and respond to phone calls and questions from customers.
  • Resolve problems real-time and comomunicate any issues with day shift.
  • Plan trucks as needed throughout the shift.
  • Cultivate positive and productive relationships with customers and shippers.
  • Work with Fleet Managers and Drivers to ensure driver needs are met while providing excellent customer service.
  • Performs related work as required.
  • Overnight availability required.

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

 

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

 

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM.  Multitasking and a flexible schedule required.  Some weekend work will be necessary for this position.

 

Experience, Education, and Training

A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

 

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

 

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

Frequently Asked Questions

Is the salary disclosed for the Night Customer Service Associate position at primeinc?
The salary for this Night Customer Service Associate role at primeinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Night Customer Service Associate position at primeinc located?
This Night Customer Service Associate role at primeinc is based in Springfield, MO, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Night Customer Service Associate role at primeinc full-time or part-time?
This is listed as a OTHER position. It is posted as a Night Customer Service Associate role in the Operations department at primeinc.
Which team or department does the Night Customer Service Associate at primeinc belong to?
This Night Customer Service Associate position is part of the Operations department at primeinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Night Customer Service Associate position at primeinc?
Click the "Apply Now" button on this page. You will be redirected to primeinc's official application portal hosted on icims where you can submit your application directly.
When was the Night Customer Service Associate job at primeinc posted?
This Night Customer Service Associate position at primeinc was posted on Apr 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Night Customer Service Associate
primeinc
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You'll be redirected to primeinc's official application page on icims.