Infrastructure Support Specialist

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Infrastructure Support Specialist will be responsible for delivering robust IT infrastructure solutions that enhance the organization's operational efficiency. The role involves managing hardware, software, and network issues, implementing security measures, and leveraging Azure Cloud services to optimize infrastructure performance. The specialist will collaborate with various departments to drive and support technological initiatives.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Diagnose and resolve complex hardware, software, and network issues promptly.
• Manage and maintain IT systems and infrastructure to ensure they align with company standards and objectives.
• Deploy and oversee Azure Cloud-based infrastructure solutions.
• Implement security protocols and monitor infrastructure to safeguard organizational data.
• Collaborate with cross-functional teams to design and enhance IT solutions.
• Maintain thorough documentation of technical systems, processes, and procedures.
• All other duties, as assigned.

Qualifications

Bachelor’s degree in information technology, Computer Science, or a related field is preferred. A minimum of 5 years of experience in IT support or a closely related role. Expertise in systems and network administration. Proven experience in managing Azure Cloud and utilizing virtualization services. Relevant certifications such as Azure Administration/Security, MCSE, CCNA, are highly desirable.

• Strong proficiency in Azure Cloud platforms and related tools.
• Excellent problem-solving and analytical skills.
• Superior communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team setting.
• High level of attention to detail and organizational skills.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
• Occasional reaching and lifting of small objects and operating office equipment. 
• Ability to adjust focus between close and distance vision.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.