Senior Application Support Engineer

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Senior application support engineer will expand Group Functions IT support and enhance resource availability for end users and stakeholders’ group wide. 

This role expands the capacity of Group Functions IT by providing stronger, more accessible support for key end users and business‑critical stakeholders. It ensures stable operations of our most important Group‑wide financial applications—particularly Treasury and Financial Consolidation systems—while extending support availability for VIP users and high‑impact teams. The role strengthens service reliability across key platforms, including Microsoft workplace tools and core financial applications, ensuring users receive prompt, high‑quality assistance. 

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide fast, high-quality support for business-critical Group Functions applications, especially for VIP users and key stakeholders. 
• Triage, troubleshoot, and resolve incidents and service requests specifically for Group‑wide financial applications, including Treasury and Financial Close/Consolidation systems. 
• Log, categorize, and prioritize tickets in the ITSM tool (e.g., ServiceNow), ensuring rapid response for critical users.
• Perform standard fixes and provide configuration and access guidance using runbooks. 
• Maintain clear communication with end users, prioritizing business‑critical functions and leadership stakeholders.  
• Maintain and improve knowledge base articles, “how‑to” guides, and user documentation, with special focus on financial application use cases.  
• Oversee user roles and access management with strong attention to security, compliance, and data integrity.  
• Manage lifecycle-changes such as, patches, and releases for financial applications and end‑user tools, ensuring minimal disruption to business‑critical processes.  
• Support UAT activities for major changes impacting Treasury and Financial Consolidation systems.  
• Provide training, functional guidance, and documentation for end users and support teams handling financial applications 
• All other duties, as assigned.

Qualifications

Experience in supporting business‑critical SaaS applications and cloud‑based financial systems. Experience from any of Treasury, Financial Close, Financial Consolidation, and ERP platforms. Experience with Power BI for building dashboards, data visualizations, and business reports. 

• Strong troubleshooting skills across integrations, data flows, and application modules. 
• Ability to handle sensitive, high‑priority incidents while maintaining professionalism and accuracy. 
• Skilled at coordinating with internal teams and vendors to secure stable operations and continuous improvement of critical applications. 
• Structured, service‑oriented, and able to manage multiple tasks in a fast‑moving environment. 
• Microsoft End‑User Tools Expertise.
• Advanced skills in Excel, including formulas, pivot tables, data modeling, and automation. 
• Engage in User Acceptance Testing (UAT) to confirm changes prior to deployment. 

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.