Customer Success Manager

salesjack· Customer Success
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🌍 Remote📍 Chicago📍 Toronto📍 United StatesFullTime

About this role

About SalesJack

SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.

Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.

We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.

What You'll Do

Collaborate directly with founders to build out our customer success program:

  • Lead onboarding sessions for new accounts (sales managers, reps, admins)

  • Build playbooks, short videos, and help-center resources.

  • Track product usage data, proactively engage accounts that are under-utilizing.

  • Hold regular check-ins (monthly/quarterly business reviews).

  • Surface success stories

You Might Be a Fit If You...

  • Experience in customer success in B2B SaaS

  • Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks

  • Thrive in fast-paced, ambiguous early-stage settings.

  • Proven ability to drive retention, adoption, and long-term customer success.

  • Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.

Nice-to-Haves

  • Experience or interest in the construction industry.

  • Experience using and/or implementing CRMs

Why Join?

  • Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.

  • Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.

  • Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at salesjack?
The salary for this Customer Success Manager role at salesjack is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager job at salesjack remote?
Yes, this Customer Success Manager position at salesjack is remote, with team members based in Chicago, Toronto, United States. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at salesjack full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager role in the Customer Success department at salesjack.
Which team or department does the Customer Success Manager at salesjack belong to?
This Customer Success Manager position is part of the Customer Success department at salesjack. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at salesjack?
Click the "Apply Now" button on this page. You will be redirected to salesjack's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager job at salesjack posted?
This Customer Success Manager position at salesjack was posted on May 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
salesjack
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