GUEST SVS/FRONT DESK/SWITCHBRD

Overview

This position/team, individually and collectively, supports the organizational mission, vision, and values of Methodist Hospitals. The purpose of this position is to provide operational excellence in customer service, influence customer satisfaction, and to address patient and family needs at the point of service to create the beginning of a memorable patient and family experience. The Guest Services Associate at the Front Desk and Switchboard provides an unforgettable experience through compassionate and caring behaviors, showing courtesy and respect, while greeting all guests with a friendly smile and an obvious energy to assist. These behaviors may be in person or by phone, but are always present.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions)

Qualifications

JOB SPECIFICATIONS (Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to enunciate clearly in a well-modulated voice/Correct English usage
• Ability to type with speed and accuracy§
• Ability to work with frequent interruptions
• Good memory
• Positive attitude /Ability to learn/Accept coaching
• Basic computer skills (hospital intranet, email, MS Word, etc.)
• Knowledge of the operation of a telephone switchboard
• Developed problem-solving skills
• Developed professional demeanor and positive disposition
• Good knowledge of the organization, facilities, departments, and their functions
• Ability to work with frequent interruptions

EDUCATION

• High School Diploma/GED Equivalent Required
• Associates Degree Preferred

EXPERIENCE

• Two (2) years’ Professional Level Guest Services experience preferred providing guests with an exceptional level of customer service in a fast-paced professional, medical, retail, or hospitality environment. Other types of work experience will be considered as meeting these experience requirements, as long as they are closely related to the essential functions of the position.

STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.