Customer Service Representative - Canada

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

Join Sazerac as a Customer Service Representative supporting our Canada business. In this role, you’ll work closely with customers, distributors, and internal teams to ensure accurate order processing and exceptional service delivery. You’ll play a key role in maintaining strong customer relationships, resolving order-related issues, and supporting uninterrupted product flow in a fast-paced environment. This is a great opportunity for someone who enjoys problem-solving, collaboration, and delivering best-in-class customer support.

What You’ll Do:

• Process customer orders accurately and maintain customer account information
• Partner with internal teams and distributors to resolve order and shipment issues
• Support uninterrupted product flow by coordinating closely with operations and supply chain teams
• Deliver responsive, professional customer service to both external and internal partners
• Maintain accurate records and assist with process improvements to enhance service levels

Qualifications/Requirements

Required:

• Cegep diploma (DEC) or equivalent required; Bachelor’s degree preferred
• 1+ year of experience in customer service, operations, or a fast-paced business environment
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office tools, including Excel, Word, and Outlook
• Ability to manage multiple priorities in a fast-paced environment
• Ability to communicate (written and spoken) in both French & English)
• Ability to work full-time onsite
• Can legally work in Canada

Preferred:

• Experience with manufacturing, ERP, or order management systems
• Experience in consumer packaged goods (CPG), beverage, or related industries
• Strong analytical and customer relationship management skills

Physical Requirements:

• Ability to sit for extended periods of time
• Ability to use a computer and standard office equipment
• Ability to work standard 8-hour shifts

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Culture and Benefits

Sazerac offers a comprehensive compensation and benefits package that includes medical, dental, vision, pension plan, paid time off, and more. These benefits may vary depending on location and work type. Learn more about how we support our employees here.

Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

What’s Next:

After you apply, a recruiter will review your application and reach out to qualified candidates. Selected candidates will follow our interview process, which may include a phone screen, hiring manager interview, and panel interviews with business leaders. There may be additional steps or assessments throughout the process dependent on the position. Applicants who are not selected to move through the process, at any stage, will be notified via email.