Claims Representative I

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Manage claims of low complexity with supervision and guidance from the manager utilizing current Claims technology. Conduct thorough investigations in order to determine coverage and claim payment amounts owed. Responsibilities also include proactive file management, adequate reserving, and participating in training activities.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available until training is completed.

Responsibilities & Qualifications

Auto Express Claims Representative Launch your career in insurance with a team that invests in you.

Are you a strong communicator who enjoys problem-solving and helping others? As a Claims Representative, you’ll gain hands-on experience managing low-complexity claims while learning from experienced professionals in a supportive, training-focused environment.

This is a great opportunity for early-career talent looking to build a foundation in claims, insurance, or financial services.

What You’ll Do

• Deliver a high level of customer service by guiding claimants through the process with professionalism and empathy
• Investigate claims thoroughly to determine coverage and appropriate payment
• Manage claim files proactively, ensuring accuracy, timeliness, and proper documentation
• Establish and maintain appropriate reserves
• Follow department guidelines and audit standards
• Participate in ongoing training and development to build your expertise

What You Bring

• 0–2 years of experience (claims, customer service, or related experience is a plus)
• Comfort working with technology and learning new systems
• Strong communication and interpersonal skills
• Excellent time management and organizational skills
• A problem-solving mindset and attention to detail
• A genuine focus on delivering great customer experiences

Education

• Bachelor’s degree in Business, Insurance, or a related field preferred

Why Join Us?

• Structured training to build your claims expertise
• Collaborative team environment with supportive leadership
• Career growth opportunities within claims and beyond
• The chance to make a real impact by helping customers when they need it most

Preferred Education and Training

• Bachelor’s degree in Business, Insurance or related field

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Salary Statement

The hourly wage range for this position is $24.00-$28.00.     The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.