Customer Service Representative/ Dispatcher

snyder· Dispatch
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📍 Jacksonville, FL, USFULL TIME💰 USD 20–25/yr

About this role

Overview

SNYDER AIR CONDITIONING, PLUMBING & ELECTRIC is HIRING for Talented Professionals for Customer Service Representatives in Residential Markets. Join Our Dedicated Team and Explore Exciting Opportunities in Professional HVAC Services.

 

 

** 2024 & 2025 The OFFICIAL COMMUNITY'S CHOICE AWARDS WINNER FOR BEST HOME SERVICES **

 

 

DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENATIVE:

As a Customer Service Representative, you will work as part of a dynamic and passionate team to ensure desired company growth as well as book service appointments and promote customer satisfaction, keep records of customer interactions, process customer accounts, and file documents.

 

Respond to customer inquiries via phone or email in a timely and professional manner.Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.Make outbound calls to customers to follow up on inquiries, service requests, and bookings.Confirm appointments with customers and make any necessary adjustments to schedules.Ensure accurate data entry and update customer records in the CRM system.Monitor job status and coordinate with the field staff to ensure timely service delivery.Provide customers with accurate information regarding service options, availability, and pricing.Manage and prioritize a high volume of calls to ensure efficiency and productivity.Work closely with the scheduling team to optimize field staff assignments and minimize downtime.Communicate with customers about promotions, discounts, and available services.

 

 

Qualifications:

Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.Excellent verbal and written communication skills.Strong organizational and time management abilities.Ability to multitask and manage high volumes of inbound and outbound calls.Proficient in using customer service software and CRM systems.Positive attitude and a strong commitment to customer satisfaction.Ability to work in a fast-paced environment.Willingness to learn and adapt to new technologies and procedures.

 

Compensation: $16-22/ hr with opportunities for bonus.

Frequently Asked Questions

What is the salary for the Customer Service Representative/ Dispatcher role at snyder?
The listed salary for this Customer Service Representative/ Dispatcher position at snyder is USD 20–25/yr. This is an FULL TIME role.
Where is the Customer Service Representative/ Dispatcher position at snyder located?
This Customer Service Representative/ Dispatcher role at snyder is based in Jacksonville, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative/ Dispatcher role at snyder full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative/ Dispatcher role in the Dispatch department at snyder.
Which team or department does the Customer Service Representative/ Dispatcher at snyder belong to?
This Customer Service Representative/ Dispatcher position is part of the Dispatch department at snyder. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative/ Dispatcher position at snyder?
Click the "Apply Now" button on this page. You will be redirected to snyder's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative/ Dispatcher job at snyder posted?
This Customer Service Representative/ Dispatcher position at snyder was posted on May 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative/ Dispatcher
snyder · 💰 USD 20–25/yr
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You'll be redirected to snyder's official application page on icims.