Customer Service Representative
snapon· Work with outside vendors when necessary
About this role
Overview
The Customer Service Representative will coordinate, input, and process all service orders. They will assist customers with their inquiries and ensure customers' requirements are communicated to applicable team members.This position service as the liaison between the customers and the repair and calibration department technicians.
Responsibilities
- Primary point of contact between customers and technicians
- Oversee the repair and calibration process from intake, repair, quoting, to shipment
- Provide customer support through email, phone, and in person
- Ensure repair quotes for all service areas are entered correctly according to the customers specifications per ISO 17025
- Verify specific details on calibration certificates prior to releasing to the customer
- Handle multiple customers’ inquiries and repair orders simultaneously
- Follow up on open service orders
- Gather the correct administrative information
- Partner with all technicians on ensuring the intake form/contract provided by the customer is being reviewed and adhered to
- Work with accounts payable department
- Work with outside vendors when necessary
- Verify customers’ purchase orders
- Process credit card payments
- Provide solutions to customers’ inquiries and issues
- Maintain a clean and organized work environment
- Partner with the buyer on service part trends to maintain proper inventory levels
- Partner with the shipping team on customers’ packing requests/requirements
- Partner with the receiving team to communicate any issues regarding their items upon arrival
Qualifications
- High School diploma or GED
- 4 + years’ customer service experience
- ISO 17025 knowledge preferred
- Prior quoting/order entry experience a plus
- Computer skills to include but not limited to: data entry, ERP systems, Microsoft Access, Excel, Outlook, and Word,000
- Pleasant telephone manner and ability to effectively communicate with customers
- Professional internal and external communication skills
- Able to work in an office for prolonged periods
- Able to perform computer work for majority of the day
- Team-work oriented
- Self-motivated
- Dependable and flexible
- Detail oriented
- Extremely organized
- Comfortable with collaboration on process enhancement
- Solution oriented
- Strong ability to multi-task
- Must be adaptable to change
Norbar Torque Tools offers 100% paid medical insurance and a company-funded HSA. Paid vacation, sick days, and paid holidays are also part of the package we provide, along with a competitive salary and a 401k plan.
Salary range $55,000 to $67,000 depending on experience.
An Equal Opportunity Employer,minority/female/disabed/veteran
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at snapon?
The salary for this Customer Service Representative role at snapon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at snapon located?
This Customer Service Representative role at snapon is based in Willoughby, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at snapon full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Work with outside vendors when necessary department at snapon.
Which team or department does the Customer Service Representative at snapon belong to?
This Customer Service Representative position is part of the Work with outside vendors when necessary department at snapon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at snapon?
Click the "Apply Now" button on this page. You will be redirected to snapon's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative job at snapon posted?
This Customer Service Representative position at snapon was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
snapon
You'll be redirected to snapon's official application page on icims.