Customer Service Rep - Bilingual French-Canadian / English

snapon
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📍 Kenosha, WI, USFULL TIME

About this role

Overview

CUSTOMER SERVICE REP – BILINGUAL FRENCH-CANADIAN

LOCATION:  KENOSHA, WI 

Monday thru Friday, in office. 

Start and End hours can range between 7am – 7pm. Note: Training approx. 8am-4:30pm-we can be flexible. 

 

Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries.  Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.

Responsibilities

  • Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
  • Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
  • Maintain an excellent understanding of the various program product offerings and suppliers.
  • Present customer with new program offerings, websites and promotions offered.
  • Issue purchase orders to meet all customer orders as needed.
  • Interact with authorized suppliers when technical data or answers are needed for customers.
  • Support outgoing telemarketing campaigns as needed.
  • Drive cross-training to support all programs effectively.
  • Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.

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    Qualifications

    • Associates degree, equivalent to two years related experience.
    • Must possess excellent communication skills.
    • The ability to consistently maintain a professional and positive attitude when dealing with customers.
    • Multi-task with accuracy and promptness in a busy call center environment.
    • Proficient data entry skills.
    • Computer skills: basic knowledge of Microsoft Office.
    • Call center customer service experience.
    • Understanding of basic accounting procedures and principles.
    • Product knowledge or aptitude for technical automotive applications of tools and equipment.
    • Ability to interface cooperatively with customer service and all related departments.

     

    Frequently Asked Questions

    Is the salary disclosed for the Customer Service Rep - Bilingual French-Canadian / English position at snapon?
    The salary for this Customer Service Rep - Bilingual French-Canadian / English role at snapon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Customer Service Rep - Bilingual French-Canadian / English position at snapon located?
    This Customer Service Rep - Bilingual French-Canadian / English role at snapon is based in Kenosha, WI, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Customer Service Rep - Bilingual French-Canadian / English role at snapon full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Customer Service Rep - Bilingual French-Canadian / English role at snapon.
    How do I apply for the Customer Service Rep - Bilingual French-Canadian / English position at snapon?
    Click the "Apply Now" button on this page. You will be redirected to snapon's official application portal hosted on icims where you can submit your application directly.
    When was the Customer Service Rep - Bilingual French-Canadian / English job at snapon posted?
    This Customer Service Rep - Bilingual French-Canadian / English position at snapon was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
    Customer Service Rep - Bilingual French-Canadian / English
    snapon
    Apply for this role ↗

    You'll be redirected to snapon's official application page on icims.