Customer Service Associate

Overview

Steinhafels is now recruiting for either a full-time or part-time Customer Service Associate to join our team. This position is primarily work from home for candidates residing in Southeastern Wisconsin, with the majority of scheduled hours worked remotely.

 

To stay connected to our customers and showroom operations, associates will also work an average of 2 to 4 shifts per month from our Waukesha store. During these in-store shifts, associates will assist customers in person and support the overall customer experience.

 

Steinhafels, founded in 1934, is an employee-owned, family-run company. Our associates have voted us a Top Workplace in Southeastern Wisconsin 10 times. With our positive company culture and strong focus on work-life balance, we continue to be an employer of choice and are looking to add to our dynamic team.

 

Based on eligibility, we offer many great benefits, including a fantastic employee discount, paid training, paid time off, paid holidays, health and dental insurance, 401(k), participation in our Employee Stock Ownership Plan, and more.

Responsibilities

Primary responsibilities include: Assisting customers in-person and over the phone to inform them of actions taking place regarding their order (part ordered, exchange, delivery, etc...). Troubleshooting and working to resolve customer issues/complaints in a timely manner, and other duties as assigned. 

Qualifications

Must be computer literate, dependable, and have exceptional communication and customer service skills. Prior experience in a customer related field preferred. Working weekends and holidays would be a requirement, as well as some closing shifts.