Courtesy Officer

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Courtesy Officer must be a law enforcement officer who provides superior customer service, possesses detailed knowledge of Company policy and procedures and performs essential functions as they relate to the accessibility of the community. This position is not a regular full-time position and is not eligible to participate in company benefits.

Responsibilities

• Patrolling each section of the community daily and checking lighting conditions on a regular basis
• Make a presence in the community
• Protecting the community from theft, vandalism, disturbances, accidents, etc
• Patrol public areas to detect fires, unsafe conditions, noise violations, overcrowding or large gatherings, etc
• Detect signs of intrusion and ensure the patrol of doors and gates around the community
• Provide assistance to Residents in the event of a lockout according to policies and procedures
• Enforce amenity hours according to posted closing times and properly close the Fitness Center and Pool Area
• Must always communicate openly and frequently with the Community Manager and carry a communication device while on duty
• Complete reports to document incidents, suspicious activities, vehicle violations, and minor maintenance issues on a nightly basis, and provide to the Community Manager at the end of each shift
• Provide the Community Manager with copies of Police Reports that pertain to the community
• Based on availability, assisting with Community Manager with delivering notices and handling Resident problems when requested

Education and Experience

• High school diploma or GED equivalent preferred
• Must be a law enforcement officer 
• Ability to use email to share photos and notes to support reported incidents and violations

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu. 

Responsibilities

- Patrolling each section of the community daily and checking lighting conditions on a regular basis
- Make a presence in the community
- Protecting the community from theft, vandalism, disturbances, accidents, etc
- Patrol public areas to detect fires, unsafe conditions, noise violations, overcrowding or large gatherings, etc
- Detect signs of intrusion and ensure the patrol of doors and gates around the community
- Provide assistance to Residents in the event of a lockout according to policies and procedures
- Enforce amenity hours according to posted closing times and properly close the Fitness Center and Pool Area
- Must always communicate openly and frequently with the Community Manager and carry a communication device while on duty
- Complete reports to document incidents, suspicious activities, vehicle violations, and minor maintenance issues on a nightly basis, and provide to the Community Manager at the end of each shift
- Provide the Community Manager with copies of Police Reports that pertain to the community
- Based on availability, assisting with Community Manager with delivering notices and handling Resident problems when requested