Customer Service Representative
farmboyinc
Full time
Customer Service Representative
About this role
Overview
Jumpstart your career with ibex Pittsburgh!
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role
As a Customer Service Representative, you’ll be the friendly voice on the other end when riders need help. You'll handle incoming calls with a calm, confident approach—solving problems, answering questions, and turning rough rides into smooth experiences. Whether you're helping someone find their driver or resolving a payment issue, you’ll be making a real impact every day.
Responsibilities
What You’ll Do
- Answer incoming calls from riders
- Troubleshoot issues with app functionality, rides, or payments
- Deliver helpful, friendly, and on-brand support with every interaction
- Guide users step-by-step to find solutions fast
- Keep accurate records of interactions and issues
- Maintain a positive and proactive attitude—even on tough days
- Work with teammates and supervisors to share feedback and improve processes
Qualifications
What You’ll Bring
- A passion for helping people and a knack for problem-solving
- Empathy, patience, and professional communication skills
- Strong communication skills and a positive attitude
- Ability to multitask across systems while keeping your customer first
- Experience in customer service, rideshare support, retail, or hospitality is a plus
- Flexibility to work different shifts
Must Haves
- 18+ years old
- High school diploma or equivalent
- Must be able to work on-site at our Pittsburgh, PA office
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at ibex?
The salary for this Customer Service Representative role at ibex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at ibex located?
This Customer Service Representative role at ibex is based in Pittsburgh, PA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at ibex full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role at ibex.
How do I apply for the Customer Service Representative position at ibex?
Click the "Apply Now" button on this page. You will be redirected to ibex's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative job at ibex posted?
This Customer Service Representative position at ibex was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
ibex
You'll be redirected to ibex's official application page on icims.