Guest Experience Team Member - Fort Wayne, IN

Job Highlights

Be the Smile That Starts the Splash! 

Looking for a job where you get to connect with kids and their families, make a difference every day, and work with a fun, energetic team? You have found it! Join our team as a Front Desk Associate and help create a warm, welcoming environment for young swimmers and their grown-ups. 

As the friendly face of our swim school, you will be guiding parents through lesson enrollments, supporting swim instructors, and helping kids feel excited every time they walk in. If you are an outgoing, organized communicator who loves working with people - this role is for you. 

Why You'll Love Working With Us: 

• You're the MVP - As the first person families see when they enter the building, you set the tone for their whole experience. 
• Grow your skills - Get paid training from day one and ongoing support to grow in customer service, leadership, and communication. 
• A place where fun meets purpose - You will work with a passionate team dedicated to helping kids learn life-saving skills in a safe and upbeat environment. 

Responsibilities

What You'll Be Doing: 

• Greeting customers with a smile and helping them feel at home
• Managing student enrollments, processing payments, and keeping things organized
• Answering questions and supporting parents with lesson schedules and registrations
• Learning our swim curriculum so you can confidently guide families through the process
• Using creativity and empathy to solve customer challenges with a can-do attitude 
• Working a consistent schedule that includes evenings and weekends
• Staying active on the job - think of it as your gym replacement! You will be on your feet, moving, and occasionally lifting merchandise or equipment

Your Schedule: 

• Set shifts that include evenings and weekends
• Great hours for students and part-timers
• Want extra hours or variety in your day? You will get priority for extra shifts if you are open to cross-training as a swim instructor! 

Qualifications

Quick Check: You'll Shine If You...

• Love greeting people with a smile and positive energy
• Can chat easily with kids and parents
• Stay organized even when things get busy
• Enjoy working with a team and pitching in wherever needed
• Are dependable and ready to stick to a set schedule 
• Don't mind being active on your feet throughout your shift 

Pay Range

Pay and Perks

What You'll Earn:

• The pay range for this position is $11.50 - $15.50 per hour, depending on experience, skills, and certifications. 
• Entry-level team members start at the beginning of the pay range, with regular opportunities for pay increases as they grow.  

Perks That Make a Difference: 

• Tuition reimbursement program for students
• Referral bonus program 
• Pay raises for top performance and certifications 
• FREE employee wellness program 
• Voluntary Aflac supplemental insurance plans at discounted rates
• Discounts on pet insurance and products and service through LifeMart 
• Voluntary 401(k)
• Paid sick leave as required by State law 

What You'll Gain: 

• Real-world experience in communication, problem-solving, multitasking, and teamwork
• Confidence and leadership - You will learn how to run the front desk like a pro
• Mentorship and community - hands-on training, plus fun team events and community outreach opportunities 
• A job that makes a difference - You will help families feel safe, supported, and excited about swim lessons 

Ready to Make a Difference?

Ready to Jump In? 

We believe swimming is a life skill, not just a sport, and we take pride in teaching it in a way that's joyful, safe and unforgettable. Emler Swim school and partner brands expand across 12 states and over 60 locations, continuing to grow and provide memorable experience for families nationwide. 

The position will remain open for up to 30 days from the posting date or until it is filled, whichever comes first. 

Emler Swim and Gymnastic Schools participate in E-Verify to ensure all team members are authorized to work in the U.S. All applicants are subject to a background check following a conditional offer of employment.