Product-Process Trainer

Overview

Property Insight a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF) is seeking a Product-Process Trainer to join its Maitland, FL office.  FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.

Duties

• Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.• Determines appropriate instructional strategy based on results of needs assessment.• Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids.• For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice.• Manages and completes all aspects of training projects including:• Communication with clients• Works with Sales and client relationship teams to understand client’s business needs, adapts training context and content accordingly• Scheduling and travel planning• Status and expense reporting• Follow-up and issue resolution• Stays current on relevant trends within the Title services industries • Performs other related duties as assigned.• Responsible for handling incoming phone calls to the Support desk• Respond to client emails coming into Support shared mailbox

Education

Bachelor’s degree or equivalent combination of education and experience in Title or adult education or the equivalent combination of education, training, and work experience.

Experience

• Thorough, detailed knowledge of Property Insight systems and products trained as well as Fidelity procedures• Effective presentation and interpersonal skills• Understanding of, and ability to demonstrate products• Strong verbal and written communication skills; clear, tactful, and constructive• Experience with the TitlePoint or other electronic plant applications • Searching/examining experience

Additional Information

This position is eligible to earn compensation in the range of $75,000.00/annually based on location and job-related factors such as skillset and experience. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.

Responsibilities

• Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.
• Determines appropriate instructional strategy based on results of needs assessment.
• Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids.
• For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice.
• Manages and completes all aspects of training projects including:
• Communication with clients
• Works with Sales and client relationship teams to understand client’s business needs, adapts training context and content accordingly
• Scheduling and travel planning
• Status and expense reporting
• Follow-up and issue resolution
• Stays current on relevant trends within the Title services industries
• Performs other related duties as assigned.
• Responsible for handling incoming phone calls to the Support desk
• Respond to client emails coming into Support shared mailbox