Quality Assurance Manager

Overview

Quality Assurance Manager

Humdinger, Sherburn LS25 6PJ

Position type: Permanent Full-Time 

Hours: 37.5

Shift Pattern: Monday - Friday, 08:30 - 16:30

Do you thrive on ensuring products meet the highest standards of quality and safety? We're seeking a dedicated Quality Manager to join our team at Humdinger Chocolate & Snacking Factory in Sherburn in Elmet, where you'll play a vital role in guiding a team of Quality Auditors and spearheading the site's quality agenda from auditing to taste panels, customer complaints, and much more!

Closing date: 12/06/2026

Responsibilities

• Managing day-to-day quality & food safety activities including GMP, GHP, Hygiene (in collaboration with the Hygiene Manager, Fabrication, testing (micro, environmental and water), trending and much more.
• Management of non-conforming product and systems (hold logs, investigations, root cause, and close out).
• Driving KPI achievement & supporting projects.
• Investigating customer complaints, foreign bodies & quality issues.
• Coaching & developing the Quality team and wider factory teams.
• Preparing for audits and delivering excellent results (internal & external).
• Monitor deep cleaning and ensure all cleans are signed off sufficiently and the schedule is met.
• Coordinating and developing the site taste panel process.
• Leading improvement & cost-saving initiatives.
• Deputise for the Technical Manager when required.
• Work closely with the hygiene team leader to ensure food safety, environmental monitoring and standards are maintained.  
• Collaborate with all other departments such as Production, Warehouse and NPD, championing quality across the site with a goal to be 'audit-ready' at all times.
• Provide weekly and monthly KPI updates as part of the site management team. 

Qualifications

• Level 3 Food Hygiene & HACCP (Minimum)..
• Quality auditing and management experience within food manufacturing. 
• Knowledge of key UK Retail customer requirements, procedures, working practices with customer facing experience is desirable (Retail customer training courses are also desirable such as M&S, Tesco or Sainsbury's.)
• Strong leadership skills & ability to motivate a team.
• Knowledge of pest control & technical issues.
• Great communicator & influencer.
• Able to work proactively pressure with strong problem-solving skills.
• Additional courses in H&S, Taste Panel etc are desirable. 

Rewards Benefits

• 25 days + bank holidays, holiday entitlement (33 days in total)
• 4% employer and 5 % employee pension plan
• Life assurance plan x4 basic salary
• Various salary sacrifice schemes including pension payments, cycle to work and electric car (subject to meeting minimum criteria)
• Healthcare cash plan via paycare (Dental, Optical, Chiropody, Professional Therapy, Counselling) with a value over £400 each year

About Us

Humdinger’s Sherburn-in-Elmet site is a fast-growing confectionery facility producing over 5,000 tonnes of chocolate and snacking products annually. With advanced technologies including belt coating, button manufacture, drop rolling, and hard panning, the site supports a diverse customer base across retail, third-party, and B2B channels.

Application & Interview Process

Please apply online via our careers portal: create your account, upload your CV, and answer all requested questions. You will then be contacted by our Talent Acquisition team and, if progressed, enter a two stage interview process at our Sherburn site, including a factory tour and the opportunity to meet the team. 

Humdinger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please let us know if you require any special arrangements or adjustments to be made for your interview by speaking with the Talent Acquisition team at application stage.