Call Center Agent
alphabeinsightinc
Full time
Call Center Agent
afcu· Customer Service/Support
About this role
Overview
Working at Arkansas Federal Credit Union
Who we are…
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.
What we offer…
- NO weekends!
- 4 weeks paid time off plus 11 paid holidays in the first year.
- Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
- Life Insurance at no cost to our employees.
- Advancement opportunities.
- Incentive compensation opportunities.
- Learning and development opportunities.
- Employer paid Long Term Disability and Life Insurance.
- 401(k) matching plus additional pension plan at $0 cost to employee.
- Education Assistance.
- Paid community involvement up to 48 hours for hourly employees
The role…
As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:
- Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
- Building positive relationships and earn member trust to retain long-term connections
- Understanding Arkansas Federal products and services in order to enhance member experience
Current Schedule(s) Available…
We are looking to fill positions at our new HQ in Little Rock. Hours of operation are 7:00 a.m. - 6:00 p.m.
To succeed, you…
- Are friendly, conversational and trustworthy
- Are proficient in using call center software and multichannel tools
- Are passionate and sincerely concerned for others
- 7-11 months experience in banking or in customer service within the last 2 years
- Are educated with at least a high school diploma or equivalent
- Are familiar with our industry and products (not required, but preferred)
EEO Statement
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Frequently Asked Questions
Is the salary disclosed for the Call Center Agent position at afcu?
The salary for this Call Center Agent role at afcu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at afcu located?
This Call Center Agent role at afcu is based in Little Rock, AR, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Agent role at afcu full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Agent role in the Customer Service/Support department at afcu.
Which team or department does the Call Center Agent at afcu belong to?
This Call Center Agent position is part of the Customer Service/Support department at afcu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at afcu?
Click the "Apply Now" button on this page. You will be redirected to afcu's official application portal hosted on icims where you can submit your application directly.
When was the Call Center Agent job at afcu posted?
This Call Center Agent position at afcu was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
afcu
You'll be redirected to afcu's official application page on icims.