Service IT Designer Lead

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Mission

The mission of the Service IT Designer Lead is to enable sales success for large multinational customers by shaping robust, scalable, and differentiated digital service designs, translating customer needs into compelling digital service propositions that integrate seamlessly with telecommunications solutions.

Mission in Practice

Act as the digital service authority in complex presales engagements

Bridge customer expectations, technical feasibility, and commercial viability

Ensure digital service designs are consistent, reusable, secure, and aligned with strategic platforms

Elevate the quality and credibility of telco digital service offerings in competitive deals

Key Responsibilities

The Service IT Designer Lead is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large ultinational customers. The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.

The role focuses on the IT, digital, and platform components that enable service management, assurance, and customer experience.

Presales & Deal Support

Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers

Support sales and presales teams by shaping service concepts, digital architectures, and value propositions

Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective

Translate customer business and technical requirements into digital service designs aligned with telco offerings

Digital Service Design

Design the digital service layer for a given customer, including:

Service portals and customer interfaces

Automation and orchestration components

Monitoring, analytics, and reporting capabilities

APIs and integration with customer and internal systems

Define service decomposition into digital components, dependencies, and interfaces

Ensure designs align with standardized platforms, reusable components, and reference architectures

Architecture & Integration

• Collaborate with IT architects to ensure end-to-end design consistency
• Define logical and high-level technical architectures supporting the digital service layer
• Ensure interoperability with customer environments and third-party systems

Governance & Quality

Ensure digital service designs are:

• Secure, scalable, and resilient
• Aligned with internal standards and regulatory requirements
• Commercially viable and implementable within deal constraints

Review and validate digital service designs produced by other designers or partners

Leadership & Enablement

• Act as subject-matter expert for digital service design within presales
• Mentor and guide service designers on complex opportunities
• Contribute to the evolution of design frameworks, templates, and best practices

About you

Key Skills & Experience

Strong experience in IT / digital service design within a telecommunications or large enterprise environment

Proven background supporting presales and complex B2B deals

Solid understanding of:

• Digital platforms and service management tools, such as ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk
• Cloud, automation, and API-based architectures
• Customer-facing digital solutions
• Ability to communicate complex designs clearly to technical and non-technical stakeholders
• Experience working with multinational enterprise customers

Preferred

• Experience with global managed services or large-scale telco solutions
• Familiarity with IT service frameworks (e.g. ITIL) at a conceptual level
• Exposure to security, compliance, and data protection requirements in regulated markets

Personal Attributes

• Strong stakeholder management and presentation skills
• Structured, design-driven mindset
• Ability to operate under deal pressure and tight timelines
• Collaborative leadership style with a customer-centric approach

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

Mission


The mission of the Service IT Designer Lead is to enable sales success for large multinational customers by shaping robust, scalable, and differentiated digital service designs, translating customer needs into compelling digital service propositions that integrate seamlessly with telecommunications solutions.


Mission in Practice


Act as the digital service authority in complex presales engagements


Bridge customer expectations, technical feasibility, and commercial viability


Ensure digital service designs are consistent, reusable, secure, and aligned with strategic platforms


Elevate the quality and credibility of telco digital service offerings in competitive deals


Key Responsibilities


The Service IT Designer Lead is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large ultinational customers. The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.


The role focuses on the IT, digital, and platform components that enable service management, assurance, and customer experience.
Presales & Deal Support


Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers


Support sales and presales teams by shaping service concepts, digital architectures, and value propositions


Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective


Translate customer business and technical requirements into digital service designs aligned with telco offerings


Digital Service Design


Design the digital service layer for a given customer, including:


Service portals and customer interfaces


Automation and orchestration components


Monitoring, analytics, and reporting capabilities


APIs and integration with customer and internal systems


Define service decomposition into digital components, dependencies, and interfaces


Ensure designs align with standardized platforms, reusable components, and reference architectures


Architecture & Integration


- Collaborate with IT architects to ensure end-to-end design consistency


- Define logical and high-level technical architectures supporting the digital service layer


- Ensure interoperability with customer environments and third-party systems


Governance & Quality


Ensure digital service designs are:


- Secure, scalable, and resilient


- Aligned with internal standards and regulatory requirements


- Commercially viable and implementable within deal constraints


Review and validate digital service designs produced by other designers or partners


Leadership & Enablement


- Act as subject-matter expert for digital service design within presales


- Mentor and guide service designers on complex opportunities


- Contribute to the evolution of design frameworks, templates, and best practices