(TM) Technical Network Engineer

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

As a key figure in ensuring the seamless integration and optimization of our customer's networks, you will lead critical incident resolutions and implement innovative solutions that enhance business operations and customer satisfaction.

• Lead P1 and MI crises calls to deliver swift resolutions, minimizing impacts on business operations.
• Plan and standardize changes effectively to ensure a high quality of service.
• Implement all IP configuration changes and manage customer network integrations, focusing on hybrid and customized networks.
• Ensure the on-time and accurate execution of customer RFCs, aimed at delivering outstanding experiences.
• Maintain a target of zero errors through careful completion of tasks.
• Collaborate in Low-Level Design calls, contributing to network design and integration proposals.
• Utilize knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation) in daily operations.
• Engage in technical escalation management and serve as the technical SPOC for internal L1-L2 teams.
• Conduct quarterly and half-yearly technical audits for designated customer networks.
• Manage level 3 incidents and lead technical discussions both with customers and internal stakeholders.
• Facilitate training on new technologies for the team and cross-functional groups.
• Document all changes performed in the customer network accurately.
• Perform routine security audits and compliance checks to ensure network integrity.
• Build final configurations and conduct SAT/CAT for customers.
• Act as a level 3 entity for chronic incidents and major escalations.
• Support 24/7 operations including out-of-office hours change requests.
• Drive compliance with Orange processes and support necessary tool updates during BAU and migration projects.
• Effectively manage change and communicate with stakeholders, harnessing innovative thinking to meet evolving business needs.
• Demonstrate the ability to operate under pressure and manage multiple tasks simultaneously.
• Apply industry knowledge and best practices to deliver continual improvement solutions.
• Create and execute development plans, adjusting as necessary to meet changing requirements.
• Project manage large-scale migrations adhering to standard processes and procedures.
• Measure Change Management efficiency to ensure performance metrics meet established KPIs.
• Monitor process compliance and conduct adherence audits for operational standards.

About you

You are a seasoned network professional with a minimum of 8-12 years of experience in core enterprise networking, specifically in MPLS VPN environments. Holding CCNA, CCNP, and CCIE certifications along with an Engineering Degree in Telecommunications or a related field, you excel in both technical skills and effective communication in English and Hindi, showcasing an impressive blend of expertise and interpersonal capabilities.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

As a key figure in ensuring the seamless integration and optimization of our customer's networks, you will lead critical incident resolutions and implement innovative solutions that enhance business operations and customer satisfaction.


- Lead P1 and MI crises calls to deliver swift resolutions, minimizing impacts on business operations.


- Plan and standardize changes effectively to ensure a high quality of service.


- Implement all IP configuration changes and manage customer network integrations, focusing on hybrid and customized networks.


- Ensure the on-time and accurate execution of customer RFCs, aimed at delivering outstanding experiences.


- Maintain a target of zero errors through careful completion of tasks.


- Collaborate in Low-Level Design calls, contributing to network design and integration proposals.


- Utilize knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation) in daily operations.


- Engage in technical escalation management and serve as the technical SPOC for internal L1-L2 teams.


- Conduct quarterly and half-yearly technical audits for designated customer networks.


- Manage level 3 incidents and lead technical discussions both with customers and internal stakeholders.


- Facilitate training on new technologies for the team and cross-functional groups.


- Document all changes performed in the customer network accurately.


- Perform routine security audits and compliance checks to ensure network integrity.


- Build final configurations and conduct SAT/CAT for customers.


- Act as a level 3 entity for chronic incidents and major escalations.


- Support 24/7 operations including out-of-office hours change requests.


- Drive compliance with Orange processes and support necessary tool updates during BAU and migration projects.


- Effectively manage change and communicate with stakeholders, harnessing innovative thinking to meet evolving business needs.


- Demonstrate the ability to operate under pressure and manage multiple tasks simultaneously.


- Apply industry knowledge and best practices to deliver continual improvement solutions.


- Create and execute development plans, adjusting as necessary to meet changing requirements.


- Project manage large-scale migrations adhering to standard processes and procedures.


- Measure Change Management efficiency to ensure performance metrics meet established KPIs.


- Monitor process compliance and conduct adherence audits for operational standards.