Deputy Account Manager, Orange Wholesale International

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Join us as a Deputy Account Manager and leverage your skills to facilitate seamless sales operations in international voice services, driving success through collaboration and analytical insight. • Support Account Managers with the validation, routing, and implementation of voice deals. • Organize and prepare for customer meetings, including agenda setting and follow-up actions. • Coordinate with the Customer Service Center and partners to effectively manage and resolve tickets. • Maintain an accurate and updated database of customers and portfolio information, including pricing and KPIs. • Serve as a reliable backup to Account Managers, ensuring continuity in customer management. • Manage pricing processes involving margin checks, rate approvals, and price updates. • Monitor the payment cycle, addressing invoicing issues, disputes, and overdue balances. • Coordinate contractual workflows with legal, finance, and compliance teams to ensure proper documentation. • Produce comprehensive reports related to sales, traffic, and financial metrics utilizing advanced Excel and Power BI. • Analyze business and operational KPIs, proactively identifying deviations and preparing insightful performance dashboards.

About you

You possess solid sales operations expertise, complemented by excellent communication skills, allowing you to engage effectively with both customers and internal teams. A strong commitment to customer satisfaction and the ability to manage multiple priorities with precision are second nature to you. With a background in telecommunications or business administration, you bring 2-5 years of relevant experience, alongside fluency in English and French, with additional languages being a valuable asset.Your professional skills:• You exhibit a strong understanding of sales processes, contracts, and pricing models that drive success.• Your written and verbal communication skills are clear and structured, enhancing collaboration.• A focus on customer service quality empowers you to foster strong customer relationships.• You demonstrate exceptional organization and attention to detail, balancing multiple priorities with ease.• As a team player, you actively support Account Managers and sales staff to meet their targets.Your soft skills:• Fluent in both English and French, you can articulate ideas clearly in written and spoken formats.• Your proactive approach in problem-solving helps in timely issue identification and resolution.• You possess a natural curiosity that drives your continuous learning and adaptation.• A strong collaboration mindset enables you to build positive working relationships across teams.• Open-mindedness allows you to approach challenges with fresh perspectives.

At Orange, we are committed to fostering a collaborative culture where your problem-solving skills and ambition for technology will thrive. You will have the opportunity to explore innovative solutions and inspire those around you, all while making a tangible impact on our customers' success. We empower you to lead with purpose and passion, helping you grow both professionally and personally in an environment that values each individual's contributions.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

Join us as a Deputy Account Manager and leverage your skills to facilitate seamless sales operations in international voice services, driving success through collaboration and analytical insight.
• Support Account Managers with the validation, routing, and implementation of voice deals.
• Organize and prepare for customer meetings, including agenda setting and follow-up actions.
• Coordinate with the Customer Service Center and partners to effectively manage and resolve tickets.
• Maintain an accurate and updated database of customers and portfolio information, including pricing and KPIs.
• Serve as a reliable backup to Account Managers, ensuring continuity in customer management.
• Manage pricing processes involving margin checks, rate approvals, and price updates.
• Monitor the payment cycle, addressing invoicing issues, disputes, and overdue balances.
• Coordinate contractual workflows with legal, finance, and compliance teams to ensure proper documentation.
• Produce comprehensive reports related to sales, traffic, and financial metrics utilizing advanced Excel and Power BI.
• Analyze business and operational KPIs, proactively identifying deviations and preparing insightful performance dashboards.