Application Support and Cloud Ops Engineer

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Application Support and Cloud Operations Engineer

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

- Ensure applications’ availability to meet the SLA target

- Handle, diagnose and route in real-time incoming trouble tickets

- Provide system administration for the applications implemented on Windows servers.

- Execute changes and task orders on windows server

- Responsible for 2nd level technical support and escalation

- Communicate planned/unplanned outages to end users

- Participate in the UAT testing for any bugs/new application features

- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):

- Fully understanding the functionality of applications to help them define their QoS matrixes

- Providing L2 support for the cloud infrastructure

- Providing  L2 application support to cloud-based applications

Functional responsibilities:

- Managing and handling known issues related to the application support or to the infrastructure support

- Collaborating within the team

About you

Functional Skills:

- Troubleshooting skills

- Strong ability to work in a team

- Excellent written and verbal communication skills

- Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:

- Operating system administration & scripting (Windows, Linux)

- Database administration (Oracle, SQL Server, Postgres)

- Web Services (SOAP, REST)

- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)

- Big Data platforms, pervious work on Hadoop or mongo DB

- Mobile application development (Andriod and iOS)

- Continuous delivery tools (Dockers, Kubernetees, Ansible )

- Security protocols (ethical hacking is a plus)

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

- B.Sc. in computer science or equivalent

- Fluent in English

- Fluent in French is a plus

- At least 2 years of experience working within the IT field

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

Application Support and Cloud Operations Engineer
Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

- Ensure applications’ availability to meet the SLA target

- Handle, diagnose and route in real-time incoming trouble tickets

- Provide system administration for the applications implemented on Windows servers.

- Execute changes and task orders on windows server

- Responsible for 2nd level technical support and escalation

- Communicate planned/unplanned outages to end users

- Participate in the UAT testing for any bugs/new application features

- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):

- Fully understanding the functionality of applications to help them define their QoS matrixes

- Providing L2 support for the cloud infrastructure

- Providing  L2 application support to cloud-based applications

Functional responsibilities:

- Managing and handling known issues related to the application support or to the infrastructure support

- Collaborating within the team