CX/EX Strategic Value Proposition Leader IMEA

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Head of Customer Experience (CX) and Employee Experience (EX) is responsible for the

overall portfolio management and business development activities associated with the CX/EX strategic value proposition for IMEA region.  

 

Strategic insights : Inspire customer’s CDO/CTO and business owners through visionary

conversations (leveraging experience/knowledge across Europe/global) together with account/bid

team :

 

• Define and adapt the customer value proposition (between customer/market needs,

marketing & domains)

• Enable the Sales in the country (knowledge sharing, re-usable content, training,

sounding board) to allow specialists to be autonomous and self-sufficient

• Thought leadership on how to engage and win from a Business Line standpoint

• Contribute on large opportunities for largest/most strategic deals

• Ensure coherence with other domains

• Create and maintain strong interlock with global CX/EX Strategic value proposition leader 

 

Provide the leadership role in developing and managing the CX/EX business growing pipeline and revenue in line with the regional ambitions in combination and leveraging pull-through synergies and capabilities with EIC domain

 

Positively contribute to the growth of the IMEA orders and revenue, in the area of CX/EX

 

Manage the Business Line pipeline, orders, revenue, quality and growth KPIs and staffing

levels.

 

Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of CX/EX offers

 

Contribute to the pipeline growth, qualification and proposal stages of the customer life-cycle with a focus on the customer requirements and competitiveness

 

Develop and maintain high level customer contacts for the maximization of business opportunities and resolution of conflicts

 

Contribute to the increase awareness of Orange in the region and customer satisfaction

 

Drive go-to-market in program mode Strong interlock with marketing and targeted sales and marketing plans to develop demand generation

 

Develop, lead and maintain close working relationships with strategic partners in order to create lead generation and promote

Orange capabilities through Channels, whilst ensuring alignment with global partnership initiatives

 

Strong partner relationships

 

Work transversally in T-shape approach Tight integration of Digital integration and multi- domain skillsets

 

Interface with the Central/Global Business

 

Maintain Market intelligence and technology awareness and develop the Intellectual Capital of the CX/EX space in the region

Market and technology experts

 

 

About you

knowledge and abilities

 

Proven experience running and Developing Pre-Sales Activity

Strong People Manager & influencer of stakeholders

Excellent communicator at management decision making level

Proven track record in customer facing activities

Visionary for taking Orange to new areas in its market place

Requirement for strong business management skills and experience.

Excellent Inter-personnel skills

Superior knowledge of English

Experience in partner management and partner business development

 

education, qualifications, and certifications

• Masters Degree in Information and Communication Technologies (ICT) and Business or other

relevant field (Desirable)

experience

• Minimum 10 years’ experience in presales/product management in CX/EX areas 

• 5-10 years multi-level matrix management experience

• Excellent communication skills

• Excellent team builder. Focused on employee development, performance management,

delegation & empowerment

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Base salary from 2 490 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

The Head of Customer Experience (CX) and Employee Experience (EX) is responsible for the


overall portfolio management and business development activities associated with the CX/EX strategic value proposition for IMEA region.  
 
Strategic insights : Inspire customer’s CDO/CTO and business owners through visionary


conversations (leveraging experience/knowledge across Europe/global) together with account/bid


team :


 
• Define and adapt the customer value proposition (between customer/market needs,


marketing & domains)


• Enable the Sales in the country (knowledge sharing, re-usable content, training,


sounding board) to allow specialists to be autonomous and self-sufficient


• Thought leadership on how to engage and win from a Business Line standpoint


• Contribute on large opportunities for largest/most strategic deals


• Ensure coherence with other domains


• Create and maintain strong interlock with global CX/EX Strategic value proposition leader 
 
Provide the leadership role in developing and managing the CX/EX business growing pipeline and revenue in line with the regional ambitions in combination and leveraging pull-through synergies and capabilities with EIC domain


 
Positively contribute to the growth of the IMEA orders and revenue, in the area of CX/EX


 
Manage the Business Line pipeline, orders, revenue, quality and growth KPIs and staffing


levels.


 
Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of CX/EX offers


 
Contribute to the pipeline growth, qualification and proposal stages of the customer life-cycle with a focus on the customer requirements and competitiveness


 
Develop and maintain high level customer contacts for the maximization of business opportunities and resolution of conflicts


 
Contribute to the increase awareness of Orange in the region and customer satisfaction


 
Drive go-to-market in program mode Strong interlock with marketing and targeted sales and marketing plans to develop demand generation


 
Develop, lead and maintain close working relationships with strategic partners in order to create lead generation and promote


Orange capabilities through Channels, whilst ensuring alignment with global partnership initiatives


 
Strong partner relationships


 
Work transversally in T-shape approach Tight integration of Digital integration and multi- domain skillsets


 
Interface with the Central/Global Business


 
Maintain Market intelligence and technology awareness and develop the Intellectual Capital of the CX/EX space in the region


Market and technology experts