Technical Trainer

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The technical trainer will create and deliver learning programs to teach employees skills that are beneficial for their professional development. The corporate trainer explains new concepts and provide ongoing learning opportunities for employees to help them improve their work performance, which can boost morale, strengthen employee engagement, and increase retention.

A corporate trainer helps the company through the following actions:

• Develop a skilled, knowledgeable workforce that meets key business objectives.
• Lead onboarding procedures for new employees and construct career path for existing employees based on competency matrix.
• Conduct research to find quality learning content for employees. Their research may determine focus areas for different groups of employees.
• Monitor learning trends and new techniques to enhance their training programs.
• Contribute to a certain extent to support the operations including Incident, Change and Release Management.

About you

Knowledge and abilities

Technical:

• Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
• Good knowledge on Network systems
• Good working experience in Operating Systems – Windows and Linux
• Good knowledge on Firewall technologies (Fotigate,Palo, Alto,Checkpoint, Juniper etc), Proxies, Antivirus, Load balancers, switch and routers (CISCO)
• Conversant with MS Office Software Suite: Word, Excel, Outlook and eLearning software is an asset

Knowledge:

• Train the trainer
• Knowledge Management Systems
• Process and Standards
• Support/service Organization
• Customer Relationship Management

Abilities:

• Good communication skills
• Excellent interpersonal and presentation skills
• Good time management, and organizational skills
• Good Coaching and mentoring skills
• Agility
• Critical thinking and decision making
• Ability to work under pressure & multi-task
• Lifelong learning approach to acquire modern training techniques

Education, qualifications, and certifications:

• Degree in IT or Telecommunications field or MBA from a recognized university
• ITIL V4 Foundation (optional)
• CCNA, CCNP (optional)
• NSE4&5
• Microsoft Certifications (Azure)

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

The technical trainer will create and deliver learning programs to teach employees skills that are beneficial for their professional development.The corporate trainer explains new concepts and provide ongoing learning opportunities for employees to help them improve their work performance, which can boost morale, strengthen employee engagement, and increase retention.


A corporate trainer helps the company through the following actions:


- Develop a skilled, knowledgeable workforce that meets key business objectives.


- Lead onboarding procedures for new employees and construct career path for existing employees based on competency matrix.


- Conduct research to find quality learning content for employees. Their research may determine focus areas for different groups of employees.


- Monitor learning trends and new techniques to enhance their training programs.


- Contribute to a certain extent to support the operations including Incident, Change and Release Management.