Project Manager- IT Change Management

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Orange Business, the DT/CTCP department is in charge of change coordinating of the DT IT applications Production deployment on International/French perimeters.

Among its transversal missions, this organization is responsible for ensuring formalization and implementation of service level commitments undertaken by OBS IT on its Applications, towards its Business Owners in respect to the ITIL V3 / V4 Foundation recommendations.

• Ensuring the role of a DT-IT Change Manager
• Analyzing changes submitted for review
• Managing the Change Advisory Boards (Control / Decision), where change requests impacting OBS IT applications are presented.
• Organizing and coordinating post implementation reviews (PIR) after changes implementations when required. This mission includes improvements, actions identification and follow-up (with all stakeholders involved).
• Contributing to the Change Management processes and procedures improvement. This is done in cooperation with the concerned stakeholders, as well as the counterparts in the FT Group.
• Contributing to the Technical Change Advisory boards.
• Contributing to new applications integration into the DT-IT Change Management process.
• Contributing to reports management.
• Managing the Change Management Key Performance Indicators.
• Mastering the DT-IT CAB Tool.
• Managing Training to our customers on DT-IT CAB Tool
• Explaining and promoting the Change Management activity 
• Rationalizing and improving commitments on existing Change Management services
• Defining and converging to “standards”
• Contributing actively to the continuous improvement of the OBS IT Applications’ Quality of Service (QoS)

About you

Job Skills and Proficiency Level

• Teamwork and Coordination,
• Building social networks with all stakeholders
• Understanding quickly context, impacts, risks
• Knowing where to find information
• Taking decisions and explaining reasons of those decisions
• Respecting processes, procedures and promoting them
• Managing several items in parallel

Required Skills and Qualities:

The success of the mission relies on the establishment of a positive relationship with the numerous actors on Change Management and the understanding of the stakes associated to the OBS IT applications Quality of Service (QoS). 

 

Technical Understanding

• Understanding Data Center Functioning 
• Understanding of SDLC (Software Development Life Cycle).
• Understanding of Agile and DevOps
• Networking Knowledge 
• Understanding of Cloud Computing 
• Kubernetes / Azure
• Service Now understanding 
• Understanding of different Operating System (Windows Unix and Linux ) 
• Power BI 

 

Interpersonal skills

• Assertiveness / High Motivation
• Willing to take challenges / Self driven 
• Analysis and synthesis ability
• Presentation skills 
• Very good communication level (English)

 

 

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

Orange Business, the DT/CTCP department is in charge of change coordinating of the DT IT applications Production deployment on International/French perimeters.


Among its transversal missions, this organization is responsible for ensuring formalization and implementation of service level commitments undertaken by OBS IT on its Applications, towards its Business Owners in respect to the ITIL V3 / V4 Foundation recommendations.
- Ensuring the role of a DT-IT Change Manager


- Analyzing changes submitted for review


- Managing the Change Advisory Boards (Control / Decision), where change requests impacting OBS IT applications are presented.


- Organizing and coordinating post implementation reviews (PIR) after changes implementations when required. This mission includes improvements, actions identification and follow-up (with all stakeholders involved).


- Contributing to the Change Management processes and procedures improvement. This is done in cooperation with the concerned stakeholders, as well as the counterparts in the FT Group.


- Contributing to the Technical Change Advisory boards.


- Contributing to new applications integration into the DT-IT Change Management process.


- Contributing to reports management.


- Managing the Change Management Key Performance Indicators.


- Mastering the DT-IT CAB Tool.
- Managing Training to our customers on DT-IT CAB Tool
- Explaining and promoting the Change Management activity 


- Rationalizing and improving commitments on existing Change Management services


- Defining and converging to “standards”


- Contributing actively to the continuous improvement of the OBS IT Applications’ Quality of Service (QoS)